Job Description
IT Technical Support- Remote - CORE Consulting - New Berlin, WI - work from home job Company: CORE Consulting Job description: Responsibilities: • Responsible for supporting customers' flight operations through optimizing their use of the FOS application o Problem-solve customer issues and find solutions using existing application functionality o Troubleshoot reported application bugs and document steps to reproduce for analysis by the product engineering team o Understand customer enhancement requests and document those requirements for review by the product engineering team o Implement and tailor application configuration to each customer's needs o Travel onsite to train customers on FOS application implementation and best practices o Represent the department and product by traveling to and participating in tradeshows and conferences o Support the sales staff by performing FOS application demonstrations o Coordinate support between the customer, engineering, infrastructure, and, if applicable, any third-party applications that interface with the application o Maintain accurate customer information to ensure appropriate communications o Publish and/or update support guides and articles maintained in our various document libraries • Communicate effectively with international flight departments to interpolate aviation and FOS application terminology • Constantly strive for 100% complete and accurate deliverables to internal and external customers • Participate in the “on call rotation” which will include after-hours and weekend support as needed • Escalate customer issues to internal teams, recording details into an issue tracking system and translate them into a corrective action plan • Test new functionality and bug fixes reporting any functional issues and following up when appropriate • *Travel up to 25% to provide on-site product demonstrations and/or training.** • *Working hours may be non-traditional, in order to support growing worldwide customer base.** Basic Qualifications: • A University Degree or equivalent experience and minimum 2 years' experience • Must be authorized to work in the relevant country without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position. • Experience in flight operations Preferred Qualifications: • Experience with Flight Operations Systems (FOS) • Experience working in a flight scheduling/dispatching department • Experience in technical troubleshooting • Practitioner of active listening • Adaptability and resilience to change • Advocate on behalf of our customers Expected salary: Location: New Berlin, WI Job date: Sat, 02 Sep 2023 07:36:22 GMT Apply for the job now! Apply tot his job
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