Job Description
Please read this post in its entirety.
We are seeking a motivated medical billing assistant with experience in United States healthcare insurance revenue cycle management. The primary responsibility for this role is to be on the phone throughout the shift, communicating with insurance companies and patients regarding claim denials, account balances, and ensuring timely resolution of outstanding issues.
MAIN RESPONSIBILITY:
- Primarily handle inbound and outbound calls with insurance companies and patients throughout the shift
- Investigate and resolve claim denials through direct phone communication with insurance representatives
- Identify denial reasons and document findings with appropriate corrective actions
- Perform real-time claim corrections and request reprocessing while on the phone with insurance companies
- Follow up on outstanding claims and ensure timely resolution and payment
- Communicate with patients regarding account balances, billing inquiries, and payment responsibilities
- Maintain accurate and detailed documentation of all call activities and account updates
- Collaborate with the team to support efficient accounts receivable (AR) follow-up
Minimum Qualifications:
- Proven experience in United States healthcare revenue cycle management (AR/denials follow-up required)
- Strong problem-solving skills (top priority for this role)
- Excellent verbal and written English communication skills
- Comfortable and confident handling high-volume outbound calls with insurance companies and patients
- Experience resolving denials via phone (not just portal-based work)
- Solid understanding of denial management, appeals, and accounts receivable workflows
- Familiarity with healthcare insurance terminology and payer processes
Start Date:
- We are looking for someone who can begin immediately upon selection.
Work Schedule:
Monday to Friday, 8:00 AM – 3:00 PM (Eastern Standard Time).
Required Equipment:
- Reliable internet connection.
- A functional laptop.
What We Provide:
- Minimal training to get you started.
- Daily briefings to review tasks and priorities.
- Ongoing communication and support via - Google Chat throughout the day (a Google Workspace account will be provided).
Compensation:
- Pay: $125.00 per week.
- Payment issued weekly every Friday.
How to Apply:
To demonstrate that you have thoroughly read and understood this posting, include the word errant in your response. Additionally, provide your curriculum vitae (CV) along with answers to the following questions:
1. What do you understand to be the primary responsibilities of the position you are applying for?
2. What is the primary goal of revenue cycle management? (Keep your answer short—there’s only one key goal.)
3. What is your experience with U.S. healthcare insurance? Have you worked as a provider relations agent or customer service agent? If so, how long?
4. On a scale of 1 to 10 (1 being the lowest, 10 being the highest), how would you rate yourself in the following areas: problem-solving, patience, and motivation?
5. When can you start?
Thank you for your interest, and good luck!
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