Job Description
At arenaflex, we're passionate about creating a work environment that's not just fulfilling, but truly rewarding. We believe that when our team members feel valued, supported, and empowered, they're better equipped to deliver exceptional customer experiences. That's why we're seeking talented Customer Service Representatives to join our dynamic team! About arenaflex arenaflex is a leading organization that's dedicated to providing top-notch services to our customers. We're a locally owned company with a reputation for excellence, and we're committed to investing in the growth and development of our team members.
Our company culture is built on the principles of honesty, integrity, and a passion for serving others. Job Summary As a Customer Service Representative at arenaflex, you'll be the face of our company, interacting with customers, resolving issues, and providing exceptional service. You'll work in a fast-paced, dynamic environment, where no two days are ever the same. If you're a people person with a passion for delivering outstanding customer experiences, we want to hear from you! Key Responsibilities * Provide exceptional customer service via phone, email, and chat, resolving issues and answering questions in a timely and professional manner * Utilize Service Titan CRM to manage customer interactions and track issues * Collaborate with internal teams to resolve complex customer issues and provide solutions * Develop and maintain a deep understanding of arenaflex's products and services to provide accurate information to customers * Meet or exceed performance metrics, including first-call resolution rates, customer satisfaction scores, and average handle time * Participate in ongoing training and development to improve skills and knowledge * Work collaboratively with the team to achieve shared goals and objectives Essential Qualifications * 1 year of customer service experience, preferably in the HVAC and Plumbing trade or with Service Titan CRM * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Strong problem-solving skills, with the ability to think critically and resolve complex issues * Proficiency in Service Titan CRM and other software applications * Ability to work in a fast-paced, dynamic environment, with a high level of energy and enthusiasm * Strong attention to detail, with the ability to maintain accurate records and reports Preferred Qualifications * Experience working in a call center or remote environment * Knowledge of HVAC and Plumbing industry, including products and services * Certification in customer service or a related field * Bilingual or multilingual skills, with the ability to communicate with customers in multiple languages Skills and Competencies * Excellent communication and interpersonal skills * Strong problem-solving and critical thinking skills * Ability to work in a fast-paced, dynamic environment * Strong attention to detail and organizational skills * Proficiency in Service Titan CRM and other software applications * Ability to build rapport with customers and colleagues * Strong adaptability and flexibility, with the ability to adjust to changing priorities and deadlines
Career Growth Opportunities and Learning Benefits * Ongoing training and development to improve skills and knowledge * Opportunities for advancement and career growth within the company * Collaborative and supportive work environment, with a focus on teamwork and collaboration * Recognition and reward for feedback and contributions, with a focus on employee engagement and satisfaction * Flexible scheduling and work-life balance, with the ability to work from home or in a call center environment Work Environment and Company Culture * arenaflex is a remote-friendly company, with opportunities to work from home or in a call center environment * Collaborative and supportive work environment, with a focus on teamwork and collaboration * Recognition and reward for feedback and contributions, with a focus on employee engagement and satisfaction * Flexible scheduling and work-life balance, with the ability to adjust to changing priorities and deadlines * Strong company culture, with a focus on honesty, integrity, and a passion for serving others
Compensation, Perks, and Benefits * Competitive hourly rate of $17.00 - $21.00 per hour * Comprehensive benefits package, including: + 401(k) retirement plan + Dental insurance + Flexible schedule + Health insurance + On-the-job training + Paid time off + Referral program + Vision insurance + Work from home opportunities * Opportunities for advancement and career growth within the company * Recognition and reward for feedback and contributions, with a focus on employee engagement and satisfaction If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you!
to join arenaflex's dynamic team and unlock a rewarding career in customer service.