Job Description
Join our mission to create a safer world as an ASG Support Technician, where you'll play a vital role in delivering exceptional customer experiences and resolving complex technical issues. As a remote team member, you'll have the flexibility to work from anywhere in the US, while being part of a dynamic team that's shaping the future of public safety technology.
At Motorola Solutions, we're driven by a shared purpose to help people be their best in the moments that matter. Our Video Analysis as a Service (VaaS) company is a leading provider of data and image analytics for vehicle location, and we're seeking a skilled ASG Support Technician to join our team. As a Tier 2 support specialist, you'll provide top-notch technical support to our customers, troubleshooting and resolving issues related to software and hardware equipment, including laptops, servers, and LPR camera systems.
Your responsibilities will include:
- Providing excellent customer service via phone, email, and in-person support
- Independently troubleshooting and resolving complex technical issues
- Installing and supporting software and hardware equipment
- Maintaining detailed documentation of customer interactions and troubleshooting steps
- Collaborating with internal teams to ensure seamless customer experiences
- Participating in on-call rotations and monitoring chat sessions to support other team members
We're looking for candidates with:
- 2+ years of networking and/or customer service experience
- Associate's degree in a relevant field or equivalent work experience
- Strong technical skills, including experience with software and hardware equipment
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
What we offer:
- Competitive salary and incentive bonus plans
- Comprehensive benefits package, including medical, dental, vision, and 401K matching
- Generous paid time off and holiday packages
- Opportunities for professional growth and development
- A dynamic and inclusive work environment that values diversity and employee well-being
Our overnight shift schedule:
- Wednesdays, Thursdays, Fridays, and Saturdays from 11:00pm to 9:30am Central Time
- Sundays, Mondays, Tuesdays, and Wednesdays from 11:00pm to 9:30am Central Time
- Must be available to change shifts due to business needs
Ready to join our team? Apply now and take the first step towards a rewarding career with Motorola Solutions. We're committed to creating a safer world, and we want you to be a part of it.
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