Job Description
Position Overview:
- Job Title: Customer Experience Specialist
- Company: Chewy, America's #1 Pet Pharmacy
- Compensation: Competitive salary and benefits package
- Location: Remote (must reside in Kentucky, within 90 miles of Louisville)
- Start Date: Immediate openings available
We're on the hunt for a passionate and customer-focused individual to join our team as a Customer Experience Specialist! As a remote employee, you'll have the opportunity to work from the comfort of your own home and make a real difference in the lives of pet parents across America.
Why You'll Love Working with Us:
- Competitive pay and benefits package
- Opportunity to focus on excellence and take pride in delivering exceptional customer experiences
- Inclusive and supportive culture that values diversity and recognizes individual contributions
- Empowerment to build, grow, and unleash your full potential
Your Role:
- Engage with pharmacy customers via inbound calls and other communication platforms, providing solutions and support on a variety of topics
- Research and problem-solve to determine appropriate solutions for customers, with a focus on delivering exceptional experiences
- Go above and beyond to "wow" our customers, providing critical thinking and creative solutions while adhering to high safety and regulatory standards
Requirements:
- 1-2 years of experience in a customer-focused environment
- Excellent communication and interpersonal skills
- Ability to multi-task, think critically, and work in a fast-paced environment
- Flexibility to shift schedule and work overtime as needed
- Must be able to pass a background check for KY Rx Tech license
We're Committed to Diversity and Inclusion:
Chewy is an equal opportunity employer and values diversity and inclusion of all Team Members. If you have a disability or require accommodations during the application process, please contact [email protected].
Ready to Join Our Team?
If you're passionate about delivering exceptional customer experiences and making a difference in the lives of pet parents, we want to hear from you! Apply Now
Apply Now