Job Description
Unlock a Rewarding Career Opportunity as a Service Desk Specialist and Live Chat Agent, where you'll play a vital role in ensuring the seamless operation of our myColorado application. This hybrid position offers the perfect blend of remote work and collaboration in our Denver, CO office, with a competitive salary and a dynamic work environment.
We're seeking a highly skilled and passionate individual to join our team, providing top-notch support to our users through live chat tools and adhering to our standard operating procedures. As a Service Desk Specialist and Live Chat Agent, you will be responsible for:
- Delivering Tier I support and customer assistance for our mobile application
- Troubleshooting, reproducing, reporting, and resolving issues on both iOS and Android operating systems
- Installing software on supported devices, following established procedures and methods
- Utilizing Incident Management procedures to enter tickets into our tracking system
To be successful in this role, you'll need:
- At least one year of professional experience in a related field, such as mobile application support
- OR an Associate's degree in a relevant field, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees
Preferred qualifications include:
- Jira experience
- ITIL Certification
- Agile and scrum methodology experience
- Government work experience
- Familiarity with Apple and Google Play Store
- Knowledge of diagnostic tools and a diverse range of mobile device makes and models
Work Schedule:
- Training: Monday - Friday, 9AM - 6PM (3 weeks)
- Permanent schedule: Tuesday - Saturday, 9AM - 6PM
Location: Denver, CO/REMOTE (must be a resident of Colorado)
Duration: 8+ months
Don't miss this opportunity to make a significant impact. Apply Now and take the first step towards a rewarding new role.
Apply Now