Job Description
Join a culture of excellence and collaboration. We are looking for a User Support Specialist - Live Chat! This is an exciting Remote opportunity with an immediate start. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a clear and simple compensation of a competitive salary for this position.
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Description:Â Substack is building a new economic engine for culture, giving the brightest, most interesting, and most creative people on the internet the power of their own publishing platform.
 As a User Support Specialist, youÂll be joining a high-impact team committed to supporting our growing user base with ever-increasing expertise and efficiency.
 This fully remote role offers a flexible Tuesday-Saturday schedule.
Requirements:
 You love helping people and find it rewarding to solve their problems.
 YouÂre a great communicator, both in speech and writing.
 YouÂre comfortable with ambiguity and working in a fast-paced startup environment.
 2+ years of experience working with Support, Engineering, and/or Product teams, including experience with live channels.
 You can provide solutions for a wide variety of technical support challenges.
 Alignment with SubstackÂs mission to build a new economic engine for culture and experience as a Substack subscriber (experience as a creator is a plus!).
 Zendesk and Stripe experience is a plus.
 Direct experience with coding languages (JavaScript and HTML) and third party APIs (Stripe) is a plus.
Benefits:
 Market competitive salary
 Equity for all full-time roles
 Exceptional benefits Apply Job!
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We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
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