Job Description
Canada Life is a trusted company dedicated to improving the financial, physical, and mental well-being of Canadians. They are seeking a Junior Administrator to manage Selectpac policy terminations and intake, supporting new business and amendments while corresponding with various stakeholders to ensure smooth operations. Responsibilities Supporting Intake for New Business and Amendments Terminating Selectpac policies across multiple systems (PAS, BEN, TELUS/CAIL, WEX, Robotic Process Automation) Corresponding with field offices, third party vendors, various business units (as appropriate) to obtain missing information Calculate and apply billing adjustments when necessary Determining proper course of action on final balances for terminating clients and preparing final correspondence to the client Working with our third party collection agency to resolve disputes over final balances Issuing reorders of contracts and booklets to internal and external clients Other tasks as assigned Skills Post-secondary education or a combination of education and experience Excellent organizational skills with strong time management skills, along with the ability to handle changing priorities and fluctuating workloads Comfortable with frequent keyboarding and maintaining efficient typing speed and accuracy (40 words per minute) Excellent verbal and written communication Proven customer service skills Experience managing change in a positive manner Strong working knowledge of MS Teams, Sharepoint, and Excel Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment Strong working knowledge of Word, PowerPoint and Access an asset Strong analytical and investigation skills an asset Benefits Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. Financial Security: Company-matching pension plan, share ownership program and additional investment options. Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more! Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events. Company Overview Canada Life looks after retirement, investments, Estate Planning, Wealth Management, Investing for Children, Flexible Life Plans. It was founded in 1903, and is headquartered in Potters Bar, Hertford, GBR, with a workforce of 10001+ employees. Its website is