Job Description
Are you passionate about delivering exceptional customer experiences and making a positive impact? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking a talented Junior Customer Solutions Expert to join our customer solutions team in our Lisbon office. As a key member of our support team, you will play a vital role in resolving customer inquiries, collaborating with cross-functional teams, and contributing to our mission of turning customers into loyal fans. **About arenaflex** arenaflex is a leading provider of cloud-based software solutions that empower sales and marketing teams to achieve their goals. With a strong presence in over 179 countries and a team of over 850+ people from diverse backgrounds, we are committed to fostering a culture of innovation, collaboration, and customer-centricity. Our values of authenticity, teamwork, and customer obsession drive everything we do, and we're excited to welcome like-minded individuals to our team. **Your New Adventure** As a Junior Customer Solutions Expert, you will be responsible for: * Providing friendly, efficient, and informative support to customers via live chat, email, and phone * Collaborating with product management, engineering, and other teams to stay updated on the latest arenaflex features * Diagnosing root causes of customer issues and delivering effective solutions * Contributing to customer satisfaction and retention by offering excellent service * Helping arenaflex grow by turning both existing and new customers into loyal fans, taking every conversation as an opportunity to help retain and grow our customer base **Does This Sound Like You?** We're looking for a talented individual with: * Fluency in English and Portuguese (spoken and written), mandatory * Great customer service skills, including active listening, responsiveness, and thorough follow-through * Excellent interpersonal and communication skills * Soft skills focused on risk management and negotiation * Comfortable multitasking and managing several customer interactions simultaneously * Familiarity with email systems, including filtering, spam management, and integration (a plus) * Basic knowledge of sales processes, including leads, opportunities, and deal tracking (a plus) * Experience in a customer-facing role (preferred) * Experience with sales/CRM tools such as Salesforce or Zoho CRM (a plus) * Confident using helpdesk tools like Intercom, Freshdesk, Zendesk, among others **Why arenaflex?** We're proud to offer a unique work environment that values: * **People-first culture**: Be part of a team that champions collaboration, supports each other, and values authenticity. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. * **Unlock potential**: Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real change. * **We've got you**: Your well-being matters. Enjoy flexible hours, wellness perks, and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave—because we take care of ourselves and our people. * **Grow with us**: Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability. * **Packed with purpose**: Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work. **Total Compensation Range** We anticipate a total compensation range of 17,000€–21,000€ gross per year, depending on your experience and qualifications. This includes a shift allowance, meal allowance (paid via meal card), and access to our FlexBen program (flexible benefits tailored to your needs). **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity, or veteran status. **Additional Information** We're on the lookout for a junior customer solutions expert to assist our amazing customers and strengthen our Lisbon support team. If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application. **Apply Now** Ready to join our team and make a meaningful impact? Apply now to become a Junior Customer Solutions Expert at arenaflex! Apply for this job