Job Description
- Job Description:
- Responsible for daily Tier 1 Operational and User support for Risk Management Information Systems, including the Conflicts and New Business Intake (NBI) systems.
- Maintain application user accounts and access rights in Risk Systems.
- Responsible for initial setup and maintenance of ethical screens using iManage SPM.
- Support the Risk Systems Manager and Chief Risk Officer on technical initiatives, including but not limited to requirement gathering, project management assistance, etc.
- Develop training materials and conduct internal and external training sessions as needed.
- Support the creation and maintenance of system and process documentation.
- Work with Finance and IT departments to maintain cross-functional related systems and processes.
- Some availability after hours for troubleshooting incidents, testing and maintenance issues.
- Involvement in additional duties and projects as needed.
- Requirements:
- Bachelor's Degree or 1-2 years’ related experience in IT support or legal administration.
- Experience in a medium to large size law firm preferred but not required.
- Must be able to prioritize, multitask, work under pressure and meet deadlines in a fast-paced environment while maintaining a high-level work product.
- Strong attention to detail and time management skills.
- Must be able to maintain confidentiality, exercising discretion and good judgment at all times.
- Excellent project management skills and relevant experience leading enterprise-wide initiatives.
- Outstanding analytical and problem-solving skills.
- Ability to quickly learn new software applications and legal-specific software.
- Basic troubleshooting knowledge of Windows and Microsoft Office systems.
- Paralegal and/or Aderant experience is a plus.
- Benefits:
- Medical
- Dental
- Vision
- 401K
- PTO
- Disability
- Parental Leave
- Life Insurance
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