Job Description
⚡ ROLE SNAPSHOT Role: Customer Engagement Specialist (Software Compliance). Location: 100% Remote (LATAM). Type: Full-Time Contractor (starts with a 3-month trial). Pay: $800 USD Base + up to $200 USD Bonus per month. Top Requirements: Fluent English, own laptop (BYOD), and great communication skills. HELLO, WE ARE RUVIXX Are you looking for a remote career where you can learn real skills in negotiation and data analysis? We are on a mission to protect intellectual property and help businesses across Latin America use software ethically. We aren’t just a compliance team; we are partners to global software providers, helping them ensure their hard work is protected. We are looking for a Customer Engagement Specialist to join our team. WHY THIS ROLE MATTERS You will be the bridge between software providers and businesses. This isn’t a standard support role—it’s about research, communication, and finding solutions. You’ll help us manage anti-piracy efforts and ensure companies are compliant with their licenses. ✨ WHY YOU’LL LOVE WORKING WITH US 100% Remote: Work from the comfort of your home. Real Growth: We don’t just want you to work; we want you to learn. You’ll gain experience in international business strategy and CRM management. Clear Path: We start with a 3-month trial to make sure we’re a good fit for each other, with the goal of moving to a long-term contract. LET’S TALK NUMBERS (COMPENSATION) We believe in transparency. Here is the financial breakdown for this full-time contractor role: Base Salary: $800 USD / Month (Fixed). Performance Bonus: Up to $200 USD / Month. Target Earnings: $1,000 USD / Month. ✅ WHAT YOU WILL BE DOING Leading Conversations: You’ll handle communications regarding software licensing and compliance cases via email, phone, and video. Digging into Data: You’ll review case details, analyze the situation, and keep our CRM organized and up to date. Finding Solutions: You will manage leads and use your negotiation skills to resolve compliance issues effectively. Sharing Knowledge: You’ll help us document processes and create reports to make the team stronger. IS THIS YOU? (REQUIREMENTS) Experience: You have at least 1 year of experience in customer service, sales, or compliance. Location: You are currently living in LATAM. Language: You have excellent English skills (both written and spoken). You’ll be communicating with international partners, so fluency is key. Tech Stack: You are comfortable using Excel/Google Sheets and learning new CRM software. Equipment (BYOD): As this is a contractor role, you must have your own reliable laptop/computer, a headset for calls, and a stable internet connection. Personality: You are self-motivated, organized, and happy working independently in a remote environment. ⭐ BONUS POINTS IF: You have experience with software licensing or anti-piracy. You’ve worked in a B2B environment in Latin America before.