Job Description
NOTE: THIS JOB POSTING IS TO FILL MULTIPLE OPEN LEAD ADMIN POSITIONS: 1. HONDA, 2. TOYOTA, 3. VOLKSWAGEN, AND 4. VOLVO, PORSCHE, JAGUAR LAND ROVER (JLR). Position Purpose: As a Lead Admin, you will be responsible to oversee the functionality of a workgroup by providing guidance and instruction. What You Will Be Doing • Serve as an OEM subject matter expert • Lead a team of Warranty Administrators • Maintain OEM training and/or certification if applicable • Engage with Product Management and Development to prioritize accounts for implementation on the Platform and Chirp • Facilitate team meetings • Participate in Sales calls and Kickoff meetings • Demonstrate a service culture that prioritizes customer satisfaction • Model, train, and coach expectations to deliver the service standard • Participate in interviewing and selecting talent • Reviewing, developing, and evaluating talent • Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach on critical behaviors) • Serve as second-tier support for client escalations from Warranty Administrators • Scheduling Warranty Administrators and ensuring there is coverage/back-up • Keep the team motivated • Review each admin’s accounts on a weekly basis • Verifying EOM billing • Proactively coach employees as needed Requirements What You Need for This Position • Prior experience as a Warranty Administrator • A passion for people • Strong communication skills and professional writing skills • A desire to find solutions • Strong sense of self awareness and people management skills • Technology skills to utilize the WarrCloud Platform, various DMS systems, and OEM-based software Nice to Have • Previous management or leadership experience Benefits • As a valued employee, you will be able to enroll in benefits immediately upon hire that takes effect the first day of the month following your start date • You get to enjoy 10 days of Paid Time Off per year • We also recognize 10 major holidays per year • Lastly, you will receive a monthly stipend of $100 to offset the expenses for your home workspace including high-speed internet and use of personal phone Apply tot his job