Job Description
Are you a customer service leader with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further than careerzynith, a dynamic and growing company in Chantilly, VA. We're seeking a seasoned Lead Customer Service Representative to join our Residential CSR Team and help drive growth in our Residential Department.
As a Lead Customer Service Representative at careerzynith, you'll be the face of our company, handling customer complaints, and ensuring that every interaction is a positive one. You'll lead by example, motivating and guiding your team to achieve exceptional results. With a strong focus on customer satisfaction, you'll work closely with our Residential Department to resolve issues, answer questions, and provide top-notch service.
- *About careerzynith**
careerzynith is a leading provider of innovative solutions in the industry. We're committed to delivering exceptional customer experiences, and our team is the driving force behind our success. With a strong focus on growth and development, we offer a dynamic and supportive work environment that fosters collaboration, creativity, and innovation.
- *Key Responsibilities**
As a Lead Customer Service Representative at careerzynith, you'll be responsible for:
- Supervising our Residential CSR Team, providing guidance and support to ensure exceptional customer service
- Handling customer complaints and resolving issues in a timely and professional manner
- Maintaining a positive team atmosphere, promoting a culture of collaboration and respect
- Managing daily tasks and responsibilities, including maintaining our customer database, making daily outbound phone calls, and routing technicians based on location
- Collaborating with our Residential Department to drive growth and improve customer satisfaction
- Providing feedback and coaching to team members to improve performance and achieve goals
- Staying up-to-date on industry trends and best practices to continuously improve customer service
- *Essential Qualifications**
To be successful in this role, you'll need:
- 5+ years of experience in a call center environment, with a proven track record of delivering exceptional customer service
- Strong leadership skills, with the ability to motivate and guide a team
- Excellent communication and interpersonal skills, with the ability to work with customers, team members, and management
- Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork
- Familiarity with main cities and locations in Northern Virginia
- Ability to accurately document information into our customer database (Service Titan)
- Strong typing skills, with the ability to type 70 wpm
- *Preferred Qualifications**
While not required, the following qualifications would be a plus:
- HVAC/Plumbing knowledge or experience in a related field
- Experience with customer relationship management (CRM) software, such as Service Titan
- Certification in customer service or a related field
- *Benefits and Culture**
At careerzynith, we're committed to providing a comprehensive benefits package and a supportive work environment that fosters growth and development. Some of the benefits we offer include:
- Medical, dental, vision, STD, LTD, and life insurance
- 401(k) retirement plan with match
- 7 paid holidays per year
- Paid vacation and personal days
- Continued education with periodic classes
- A dynamic and supportive work environment that fosters collaboration, creativity, and innovation
- *Compensation and Location**
This is a full-time position with the hours of 8AM-5PM, Monday-Friday, with a one-hour lunch break. Our office is located in Chantilly, VA. The salary range for this position is $18-$20 per hour, plus commission.
- *How to Apply**
If you're a motivated and customer-focused leader looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you!
- *Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.
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