Job Description
About the position
- Responsibilities
- Write technical documentation according to best practices and style guidelines.
- Manage a team of Technical Writers and oversee project delivery.
- Oversee complex overhauls of the Knowledge Portal documentation.
- Ensure quality user experience through user feedback and usage data.
- Edit existing content and act as a peer reviewer for other writers.
- Publish documentation as online help and maintain it as needed.
- Collaborate with product managers and designers to obtain product descriptions and design mockups.
- Gather information from user experience research to improve documentation.
- Use source control tools to track changes to documents.
- Create or select visuals such as charts, diagrams, and screenshots.
- Requirements
- Bachelor's degree in Technical Writing, Technical Communication, Computer Science or related field.
- Seven years of experience in technical writing or related role.
- Experience with writing, editing, and publishing online technical content.
- Experience working with product managers, engineers, and client services to understand customer needs.
- Five years of experience with technical content authoring and content management tools.
- Experience following established best practices for writing and contributing to guidelines.
- Two years of experience with light code modifications (HTML, CSS, JavaScript, XML, or Markdown).
- Experience creating visual content as part of published written content.
- Benefits
- Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents.
- Retirement benefits including a 401k plan and company match.
- Short and long-term disability coverage.
- Basic life insurance.
- Well-being benefits.
- Reimbursement for certain tuition expenses.
- Parental leave.
- Sick time of 1 hour per 30 hours worked.
- Vacation time up to 120 hours in the first year and 160 hours thereafter.
- Around 13 paid holidays per year.
- Employee Stock Purchase Plan allowing purchase of company stock at a discount.
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