Job Description
Transform Your Career with Concentrix - A Human-Centered, Tech-Powered Leader
Join Concentrix, a pioneering tech company that is redefining the landscape of customer experience (CX) through its innovative approach, combining human-centered design, powerful data, and technology. As a member of our Concentrix Catalyst team, you will be at the forefront of driving game-changing solutions that help brands grow and thrive globally.
About Concentrix and the Catalyst Team
Concentrix is a global solutions company trusted by major brands across 70 countries and 6 continents. Our Catalyst team is the engine that powers our experience design and engineering capabilities, providing market-leading technology and insights to modernize and simplify customer experiences. As a Lead SRE/DevOps Engineer, you will be part of a professional services team that delivers strategic consulting, design, advisory services, and analytics to drive client success.
Job Overview
We are seeking an experienced Lead SRE/DevOps Engineer to join our remote team, supporting the MST time zone. This role requires a strong technical background, leadership skills, and the ability to mentor junior team members. As a Lead SRE/DevOps Engineer, you will play a crucial role in shaping our team's technical direction and driving success in cloud infrastructure, application security, and DevOps practices.
Key Responsibilities
- Lead the development and implementation of Site Reliability Engineering (SRE) and DevOps practices across the team.
- Design, build, and maintain scalable, secure, and efficient cloud infrastructure using Azure and AWS.
- Develop and manage infrastructure automation using tools like Docker, Kubernetes, Terraform, and Helm.
- Collaborate with cross-functional teams to ensure seamless integration of applications and services.
- Mentor junior team members, providing guidance on technical best practices and career development.
- Troubleshoot complex technical issues, leveraging debugging skills and knowledge of computer architecture, data structures, and programming practices.
- Develop and maintain monitoring and logging solutions using tools like Datadog, ELK, and Prometheus.
- Implement continuous integration and deployment (CI/CD) pipelines using tools like GitLab CI, Argo Workflow, and Argo CD.
- Manage distributed systems like Kafka, Scylla, and Cassandra, ensuring high availability and performance.
- Stay up-to-date with industry trends and emerging technologies, applying knowledge to drive innovation and improvement.
Qualifications and Requirements
Essential Qualifications
- 12+ years of experience in IT, with a focus on SRE, DevOps, or related fields.
- 5+ years of hands-on experience in SRE or DevOps roles, with a strong technical background.
- Experience with application security practices and principles.
- Understanding of availability regions, networking concepts, and cloud infrastructure.
Required Skills
- Experience with Azure DevOps, including release and build pipelines (Jenkins).
- Hands-on experience with AWS/Azure cloud infrastructure, including management and maintenance.
- Proficiency in infrastructure automation and container orchestration tools like Docker, Kubernetes, Terraform, and Helm.
- Strong knowledge of computer architecture, data structures, and programming practices.
- Debugging skills and experience with troubleshooting complex technical issues.
- Deep understanding of servers, networking, and related technologies.
- Experience with monitoring and logging solutions like Datadog, ELK, and Prometheus.
- Familiarity with CI/CD tools like GitLab CI, Argo Workflow, and Argo CD.
- Knowledge of modern cloud development practices, including microservices architectures and REST interfaces.
- Experience managing distributed systems like Kafka, Scylla, and Cassandra.
- Ability to mentor team members and provide technical guidance.
- Experience working in Agile environments.
Preferred Qualifications
- Cloud certifications (e.g., Azure, AWS).
- Experience with other relevant technologies and tools.
What We Offer
As a Concentrix team member, you will enjoy a comprehensive benefits package, including:
- Competitive salary and compensation package.
- Private medical plans.
- Retirement savings plans.
- Paid learning days.
- Flexible workplaces and remote work opportunities.
Specific benefits plans may vary by country/region.
Company Culture and Work Environment
Concentrix is a remote-first company that values flexibility, innovation, and teamwork. As a Lead SRE/DevOps Engineer, you will be part of a global team that is passionate about delivering exceptional customer experiences. Our culture is built on the principles of human-centered design, tech-powered innovation, and intelligence-fueled decision-making.
Career Growth and Development
At Concentrix, we are committed to helping our team members grow and develop their careers. As a Lead SRE/DevOps Engineer, you will have opportunities to:
- Develop your technical skills and expertise.
- Mentor junior team members and share your knowledge.
- Collaborate with cross-functional teams to drive innovation.
- Stay up-to-date with industry trends and emerging technologies.
Conclusion
If you are a motivated and experienced technical leader looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Lead SRE/DevOps Engineer at Concentrix, you will play a critical role in shaping our technical direction and driving success in the industry. Join our team and be part of a company that is redefining the future of customer experience.
Ready to take the next step in your career? Apply now to join our Concentrix Catalyst team as a Lead SRE/DevOps Engineer!
Apply Now