Job Description
Your Impact
- The most effective Technical Architects focus on these areas of impact:
- Work with customers to address and solve a wide variety of technical challenges, meshing the agile capabilities of the Salesforce Platform and portfolio solutions with the technologies the customer already has in place.
- Develop relationships with customer IT/technical stakeholders, and help them to understand how the Salesforce platform fits into their overall technology strategy.
- Act as a trusted advisor, and guide customers towards solutions that have the greatest likelihood of long-term success.
- Hone your own knowledge of the Salesforce product suite through hands-on training and exploration in the areas of customization, integration, and delivery, and support our account-aligned solution engineers when this deeper level of expertise is needed to solve customer challenges.
- Evangelize the value proposition, benefits, and advantages, of the Salesforce Platform including Data Cloud, Agentforce, AI. High level familiarity with Tableau, Mulesoft, Slack and more is a bonus. Educate customers and peers on the ways to solution using the salesforce product suite.
- Strong understanding of AI and Data architecture principles and the competitive landscape.
- Understand and advise on the broad ecosystem of ISV and partner solutions that cooperate and integrate with Salesforce.
- Guide deal strategy by providing insight into the technical buyer, and craft influence strategies that resonate with this audience.
- Keep current with both partner and competitive technologies in order to put proposed solutions into the context of the broader technology landscape.
- Highlight insights from customer conversations with our product teams to help ensure we are moving in the direction of market needs.
- Share your knowledge, best practices, and lessons learned with the broader solution engineering teams to multiply the impact of your work.
- Continue to develop yourself as a technologist and as a presales professional in a supportive, collaborative team environment.
- Baseline Requirements:
- Ability to understand business & IT department requirements, translate those business needs into a compelling solution, and present your recommendations to executive, technical, and business audience.
- Exceptional executive presence and proven ability to articulate complex topics effectively to both C-suite leaders and technical practitioners.
- Deep knowledge of enterprise software applications and their delivery, including several of the following:
- Some coding experience and a willingness to work with code (Apex, Node, Go, R, Java or C#, JavaScript, python, Ruby, etc.)
- Database and data management fundamentals
- Web and mobile application development and architecture
- Application lifecycle management
- Integration principles and tools
- Enterprise data management tools and methods
- Process orchestration
- Principles of network, application, and information security
- Experience with machine learning concepts (predictive and generative AI), plus the ability to communicate value to diverse audiences.
- Deeply research, evaluate, and experiment with emerging AI and Data technologies, distilling practical, hands-on knowledge and patterns to enable internal teams and guide customer solutions.
- Strong oral, written, presentation, and interpersonal communication and relationship skills.
- Strategic thinker, thought leadership and comfort communicating with executive audiences.
- Excellent time management skills and the ability to support multiple, concurrent projects.
- Lifelong learner, inquisitive, practical, and passionate about technology and sharing knowledge.
- Willing and able to travel domestically.
- Bachelor’s degree in Computer Science, MIS, Software Engineering, Electrical Engineering, Data Science, Management Information Systems, other STEM degrees or equivalent work experience. Graduate study a plus.
- Preferred Requirements:
- Experience working as an architect, solution engineer, IT consultant or developer in a customer facing role that provided differentiated software technology solutions. We are open to a variety of backgrounds.
- Experience in roles that required working hands-on to build, implement, administer, or maintain enterprise software (e.g. software engineer, implementation architect, integration architect, or similar).
- Understanding of risk mitigation, compliance and security.
- Experience with design thinking, persona-based discovery or other innovation techniques.
- Industry experience in Manufacturing, Retail & Consumer Goods, and Energy vertical is a plus.
- Knowledge of the Salesforce platform, including Salesforce Certifications and/or Trailhead Superbadges
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