Lead UX Researcher - Remote

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Job Overview

Job Title: Lead UX Researcher

Company: Jobgether (Partner Company)

Location: Florida, United States

Job Type: Full-time

Category: User Experience Research / Product Operations

Date Posted: March 20, 2026

Experience Level: 5+ Years

Remote Status: Fully Remote

Lead high-impact UX research initiatives to significantly shape member experiences across diverse products, driving product strategy and decision-making through robust user insights.
Design and execute comprehensive mixed-methods research, including usability testing and surveys, to identify user friction points and enhance overall product value.
Translate both qualitative and quantitative research findings into actionable product recommendations and strategic guidance for Product, Design, and Engineering teams.
Mentor cross-functional teams on effective UX research methodologies, fostering a culture of user-centered design and data-driven decision-making.
Establish and optimize research operations systems to ensure the discoverability and application of user insights across the organization, promoting efficiency and impact.

Enhancement Note: While the primary focus is UX Research, the emphasis on "establishing efficient systems for research operations" and "mentoring cross-functional teams on research methodologies" strongly suggests a role with significant operational components. This candidate will not only conduct research but also operationalize the research process and knowledge sharing, bridging UX Research with Product Operations or GTM Strategy through user advocacy.

Spearhead and manage end-to-end UX research projects, from initial scoping and methodology design through to the final delivery of actionable insights and recommendations.
Design and execute a variety of mixed-methods research studies, including but not limited to usability testing, in-depth interviews, surveys, diary studies, and heuristic evaluations.
Proactively identify key user friction points, unmet needs, and opportunities for innovation within existing and future product features, directly contributing to product enhancement.
Synthesize complex qualitative and quantitative data into clear, compelling, and actionable product recommendations tailored for diverse stakeholders, including executive leadership.
Collaborate closely with Product Management, Design, Engineering, and Marketing teams to prioritize research opportunities and integrate user feedback throughout the product development lifecycle.
Mentor and guide cross-functional team members on appropriate research methodologies, best practices, and ethical research principles to build research capacity across the organization.
Establish and refine efficient systems and processes for research operations, ensuring that insights are systematically captured, organized, and easily discoverable by relevant teams.
Act as a primary advocate for user-centered design principles, championing the voice of the user and influencing product direction to ensure experiences are understandable, trustworthy, and valuable.

Enhancement Note: The mention of "establishing efficient systems for research operations" and "prioritizing research opportunities in collaboration with leadership" indicates a strategic and operational component to this role beyond pure research execution. This implies a need for process design, resource allocation, and potentially managing research backlogs, aligning with operations functions.

Skills & Qualifications

Education:

A minimum of 5 years of progressive experience in User Experience (UX) Research, with a strong focus on consumer-facing products.
Demonstrated experience within fast-paced environments, particularly in sectors such as Fintech or Travel, is highly desirable.

Deep expertise in a wide range of qualitative research methods (e.g., in-depth interviews, contextual inquiry, ethnographic studies, usability testing) and a solid understanding of quantitative research approaches (e.g., surveys, A/B testing, data analysis).
Proficiency in designing and executing mixed-methods research studies to triangulate findings and provide a holistic understanding of user behavior and needs.
Exceptional analytical and synthesis skills, with the ability to translate complex data into clear, concise, and actionable insights and strategic recommendations.
Proven ability to effectively engage with and influence senior stakeholders, including C-suite executives, Product Leads, and Engineering Managers.
Experience utilizing common UX research tools such as UserTesting.com, Lookback, Maze, SurveyMonkey, Google Forms, and analytics platforms like Amplitude or Mixpanel.
Strong communication and presentation skills, with the ability to articulate research findings and their implications compellingly to diverse audiences.

Experience in establishing and managing research operations processes, including knowledge management systems, participant recruitment pipelines, and research tool standardization.
Familiarity with agile development methodologies and experience integrating research seamlessly into sprint cycles.
Basic understanding of statistical analysis and data visualization techniques to support quantitative findings.
Experience mentoring or managing junior researchers or cross-functional team members on research best practices.

Enhancement Note: Given the "Lead" title and "mentoring" responsibility, the preferred skills should lean towards leadership, operationalizing research, and potentially foundational data analysis skills to complement qualitative expertise, which is common for senior operations-adjacent research roles.

Process & Systems Portfolio Requirements

A comprehensive portfolio showcasing a minimum of 3-5 significant UX research projects, with a clear emphasis on complex initiatives and end-to-end execution.
For each project, clearly articulate the research problem, the methodologies employed (highlighting mixed-methods approaches), your specific role and contributions, and the impact of your findings on product decisions and user experience improvements.
Demonstrations of how you translated research insights into actionable product recommendations and how these recommendations were implemented.
Evidence of your ability to identify and address user friction points and enhance product value through research.

Showcase examples of how you have designed or improved research processes, particularly in areas related to research operations, such as establishing systems for insight discoverability or streamlining participant recruitment.
Include documentation or descriptions of workflows you have implemented to ensure research findings are effectively shared and utilized by cross-functional teams (Product, Design, Engineering).
Provide examples of how you have mentored or trained others in research methodologies, demonstrating your ability to operationalize research best practices.
If applicable, include examples of how you have managed research backlogs or prioritized research initiatives, demonstrating strategic operational planning.

Enhancement Note: The emphasis on "establishing efficient systems for research operations" and "mentoring cross-functional teams on research methodologies" necessitates a portfolio that not only shows research execution but also process improvement and operationalization of research insights and practices.

Compensation & Benefits

Salary Range:

Remote-First Flexibility: Work from anywhere within designated regions (initially Florida) with flexible working hours, promoting work-life integration.
Unlimited Paid Time Off (PTO): Comprehensive leave policy allowing employees to take time off as needed, coupled with company-wide recharge days to prevent burnout.
Lifestyle Stipends: Weekly dining credits and access to travel discounts, enhancing daily life and encouraging exploration.
Family Support: Generous parental leave policies and additional family support benefits to assist employees during significant life events.
Financial Incentives: Competitive base salary, potential for equity options, and annual bonuses reflecting individual and company performance.
Professional Development: Access to personal development funds for continuous learning, skill enhancement, and wellness budgets for personal well-being initiatives.

This is a full-time position, typically requiring approximately 40 hours per week. The remote-first nature offers significant flexibility in scheduling, allowing employees to manage their work hours effectively, provided core collaboration times and project deadlines are met.

Enhancement Note: Salary estimation is based on industry benchmarks for Lead UX Researchers in the US, considering the remote aspect and the comprehensive benefits package offered. The specified location (Florida) is noted, but remote roles often align with national or regional pay bands rather than strict local ones, unless company policy dictates otherwise.

Team & Company Context

Company Culture

Industry: The partner company operates within the Fintech or Travel sectors, indicated by the requirements. These industries are characterized by rapid innovation, a strong focus on user experience, data security, and often involve complex financial transactions or travel logistics. This context means the UX Researcher will be instrumental in navigating user trust, simplifying complex processes, and driving adoption in competitive markets.

Company Size: While not explicitly stated, the "Lead" title and the mention of influencing "across the organization" suggest a company that is likely mid-sized to large, or a growing startup that has achieved a certain scale where dedicated research operations and strategic UX leadership are necessary. This size implies a structured environment but with opportunities for significant impact.

Founded: The founding date is not provided, but the need for a Lead UX Researcher implies the company has moved beyond its initial startup phase and is investing in mature product development practices, likely founded within the last 5-15 years to be in a growth phase requiring this level of specialization.

The UX Researcher will collaborate closely with Product Managers, UX Designers, and Engineering teams, forming the core of a product development pod or squad.
They will likely report into a Head of Product, Director of Product Design, or potentially a dedicated Head of Research/UX if the organization is large enough.

The company emphasizes a data-driven and user-centered approach to product development, relying on robust evidence from UX research to inform decisions.
Workflows likely involve agile methodologies, requiring research to be integrated iteratively into the product development lifecycle.
There is an expectation of translating insights into actionable recommendations, indicating a focus on practical application and measurable impact.

Company Website: https://jobgether.com/ (Note: This is the Jobgether platform URL, not the partner company's website. The partner company's specific website is not provided.)

Enhancement Note: The industry (Fintech/Travel) and the role's strategic implications are inferred from the "Requirements" section. The company size and founding date are educated guesses based on the presence of a "Lead" role and the operational needs described.

Career & Growth Analysis

Operations Career Level: This role is positioned as a Lead UX Researcher, signifying a senior individual contributor role with leadership responsibilities in research methodology, project execution, and team mentorship. It's a step above a standard UX Researcher, requiring strategic thinking, operational efficiency, and the ability to influence product direction.

Reporting Structure: The Lead UX Researcher will likely report to a Director or VP of Product, Design, or a similar senior leadership role. They will work closely with Product Managers, Designers, and Engineers on a day-to-day basis, acting as a key partner in the product development process.

Operations Impact: The researcher's impact is measured by their ability to significantly shape member experiences, drive product decisions, and foster organizational change based on user insights. This directly influences product adoption, user satisfaction, retention, and ultimately, business outcomes like revenue and market share, particularly in competitive Fintech or Travel sectors.

Leadership Advancement: Potential to grow into a Research Manager or Head of UX Research role, overseeing a team of researchers and setting the strategic direction for user research within the company.
Specialization: Opportunity to deepen expertise in specific research areas (e.g., quantitative research, behavioral economics, service design) or product domains (e.g., payments, loyalty programs, travel booking).
Operational Excellence: Develop skills in research operations, including building and scaling research functions, managing research tools and platforms, and establishing best practices for knowledge management.
Cross-functional Leadership: Gain experience in strategic product planning, influencing broader Go-To-Market (GTM) strategies through deep user understanding, and contributing to business strategy.

Enhancement Note: The growth analysis focuses on typical career paths for senior UX Researchers, emphasizing both research leadership and the operational/strategic aspects highlighted in the job description.

Work Environment

Office Type: This is a Remote-First position, meaning the primary work environment is digital and distributed. The company likely fosters a culture that supports remote collaboration and asynchronous communication.

Office Location(s): While the role is remote, the initial requirement for the candidate to be based in Florida suggests that the company may have a physical headquarters or a significant presence there, or it adheres to specific state employment regulations. However, the "Remote-First Flexibility" benefit implies that working from other locations may be permissible with proper authorization or within certain geographic constraints.

The work environment will be primarily digital, relying heavily on collaboration tools and online communication platforms.
Expect a dynamic and fast-paced atmosphere common in the Fintech or Travel industries, requiring adaptability and proactive problem-solving.
Opportunities for collaboration will exist through virtual meetings, shared documents, and project management tools, with a focus on clear communication and asynchronous workflows.

The role is full-time, with approximately 40 hours per week. The "flexible hours" benefit allows for significant autonomy in structuring the workday, provided that critical meetings and collaborative sessions are attended. This flexibility is crucial for managing research across different time zones or personal commitments.

Enhancement Note: The "Remote-First" aspect is central here. The mention of Florida is noted as a potential initial requirement, but the benefit of "work from anywhere" suggests a broader remote policy.

Application & Portfolio Review Process

Initial Screening (Jobgether AI): Your application will be initially reviewed by Jobgether's AI for core requirement alignment. This ensures a quick, objective assessment.
Hiring Company Review: Shortlisted candidates are passed to the partner company's internal team for further evaluation.
First Round Interview: Typically a conversation with a hiring manager or senior team member to assess experience, research philosophy, and cultural fit. Expect questions about your background, key projects, and approach to research.
Skills Assessment/Case Study: A practical exercise, often involving a take-home assignment or a live case study presentation. This will likely focus on analyzing a problem, proposing research methodologies, and presenting findings and recommendations.
Team/Stakeholder Interviews: Meetings with potential peers (other researchers, designers) and key stakeholders (Product Managers, Engineering Leads) to evaluate collaboration skills, strategic thinking, and ability to influence.
Final Interview: A discussion with senior leadership to finalize the decision, often focusing on strategic vision, leadership potential, and alignment with company goals.

Highlight End-to-End Ownership: For each project, clearly define the problem, your methodology, your role, the insights gained, and the impact on the product. Quantify impact where possible (e.g., "led to a 15% reduction in support tickets," "informed a feature redesign that increased engagement by 10%").
Showcase Mixed-Methods Expertise: Demonstrate your ability to leverage both qualitative and quantitative data to answer complex research questions. Explain why you chose specific methods.
Emphasize Actionable Insights: Focus on how your research translated into concrete product recommendations and led to tangible improvements. Show the "so what?" of your findings.
Demonstrate Operational Thinking: If possible, include examples of how you've improved research processes, managed research operations, or mentored others in research techniques. This aligns with the "systems for research operations" aspect of the role.
Tailor to Fintech/Travel: If you have relevant experience in these industries, explicitly highlight it. If not, draw parallels from your experience that demonstrate transferable skills in handling complex user journeys or sensitive data.

Understand the Business Context: Research the partner company's industry (Fintech/Travel), their products, and their target audience. Anticipate the types of user challenges they might face.
Prepare a Research Plan: For a given problem, be ready to outline a research plan that includes objectives, target users, methodologies, timeline, and expected deliverables.
Practice Synthesis and Recommendation: Be adept at synthesizing findings quickly and formulating clear, prioritized recommendations that address business goals.
Articulate Your Process: Be prepared to walk through your portfolio projects and case studies, explaining your thought process, decisions, and the impact of your work.

Enhancement Note: The advice is tailored to a Lead UX Researcher role, emphasizing strategic thinking, operational aspects of research, and industry relevance.

Tools & Technology Stack

UX Research Platforms: UserTesting.com, Lookback, Maze, UserZoom, Hotjar (for heatmaps/recordings). Proficiency in at least one major platform is expected.
Survey Tools: SurveyMonkey, Typeform, Google Forms, Qualtrics. Ability to design effective surveys for data collection.
Analytics & Behavioral Data: Amplitude, Mixpanel, Google Analytics, Pendo. Familiarity with these tools is crucial for synthesizing quantitative data and understanding user behavior patterns.
Prototyping & Collaboration: Figma, Sketch, Adobe XD (for reviewing designs and providing feedback), Miro, Mural (for collaborative synthesis and ideation).

Data Visualization: Tableau, Power BI, Looker (or similar BI tools) for creating dashboards and reports that communicate research insights effectively to stakeholders.
Spreadsheet Software: Microsoft Excel, Google Sheets for data manipulation, basic analysis, and reporting.

While not a primary focus for this role, understanding how CRM data (e.g., Salesforce, HubSpot) or customer feedback platforms (e.g., Zendesk, Intercom) can inform research questions or provide context for user segments is beneficial.

Enhancement Note: This section lists common tools for UX Researchers, with an emphasis on those used for data analysis and operationalizing research insights, aligning with the role's broader responsibilities.

Team Culture & Values

User-Centricity: A deep commitment to understanding and advocating for the user’s needs, ensuring that all product decisions are grounded in user empathy and data.
Data-Driven Decision Making: A belief in the power of evidence, utilizing both qualitative and quantitative data to inform strategy, validate hypotheses, and measure impact.
Collaboration and Transparency: Fostering an environment where cross-functional teams work together openly, sharing insights, feedback, and working processes to achieve common goals.
Continuous Improvement: A proactive approach to learning, adapting, and refining processes, methodologies, and products to achieve greater efficiency and effectiveness.
Impact-Oriented: A focus on delivering tangible results that positively affect user experience and contribute to business objectives, rather than just conducting research for its own sake.

Cross-Functional Partnership: Active engagement with Product, Design, and Engineering teams, participating in their rituals and providing research support throughout the product lifecycle.
Insight Sharing: Regularly communicating research findings and recommendations through presentations, written reports, and informal discussions to ensure alignment and inform strategy.
Methodology Exchange: Willingness to share research expertise and mentor team members, fostering a shared understanding of user-centered principles and research best practices.
Feedback Loop: Openness to receiving feedback on research approaches and findings, and providing constructive input to improve the overall product development process.

Enhancement Note: These values and collaboration styles are inferred to be critical for a Lead UX Researcher role that bridges research execution with operational impact and cross-functional influence.

⚡ Challenges & Growth Opportunities

Balancing Research Rigor with Speed: In fast-paced Fintech/Travel environments, there's often pressure to deliver research quickly. The challenge is to maintain methodological rigor while meeting aggressive timelines.
Influencing Without Authority: As a researcher, you often need to persuade stakeholders and product teams to adopt recommendations, requiring strong communication and negotiation skills.
Operationalizing Insights: Ensuring that research findings are not just delivered but are actively translated into product changes and that the knowledge is retained and accessible within the organization.
Navigating Complex User Needs: Understanding and addressing the nuanced needs of diverse user segments, especially in regulated industries like Fintech or in highly competitive markets like Travel.
Scaling Research Efforts: As the company grows, the challenge will be to scale the research function and its operational processes effectively to meet increasing demand.

Advanced Research Methodologies: Opportunities to deepen expertise in specialized qualitative or quantitative techniques, or to explore emerging research methods.
Research Operations Leadership: Developing skills in building and managing research infrastructure, tools, and processes, potentially leading to a dedicated Research Operations role.
Product Strategy Involvement: Gaining deeper involvement in strategic product planning, roadmap prioritization, and Go-To-Market (GTM) strategy through user insights.
Industry-Specific Knowledge: Becoming an expert in the intricacies of Fintech or Travel user behaviors, regulations, and market dynamics.
Leadership and Mentorship: Honing leadership skills through mentoring junior researchers and influencing cross-functional teams.

Enhancement Note: Challenges and growth opportunities are framed around the specific demands of a Lead UX Researcher role in a dynamic industry, with an eye towards operational and strategic development.

Interview Preparation

"Describe a complex research project you led from end-to-end. What was the business problem, your approach, the key findings, and the ultimate impact on the product or business?" (Focus on strategy, methodology, and impact/ROI.)
"How do you prioritize research opportunities when faced with multiple competing requests from different teams (e.g., Product, Marketing, Engineering)?" (Focus on operational planning, stakeholder management, and strategic alignment.)

"What do you know about [Partner Company's industry—Fintech/Travel] and the user challenges within it? How does your research experience align with these challenges?" (Show research and industry awareness.)
"How do you advocate for user needs when they conflict with business goals or technical constraints?" (Assess influence, negotiation, and user-centricity.)

Structure Your Narrative: For each project, follow a clear story arc: Problem -> Your Role -> Methodology -> Key Findings -> Recommendations -> Impact.
Quantify Impact: Whenever possible, use metrics to demonstrate the success of your recommendations (e.g., improved conversion rates, reduced churn, increased engagement).
Showcase Your Process: Be prepared to explain why you chose specific methods and how you adapted your approach based on project constraints or evolving insights.
Highlight Collaboration: Demonstrate how you worked with cross-functional teams and how your research facilitated their work.
Be Ready for Deep Dives: Anticipate detailed questions about your methodology, data analysis, and the rationale behind your recommendations.

Enhancement Note: Interview questions are designed to probe strategic thinking, operational capabilities, and the ability to influence, reflecting the "Lead" aspect of the role.

Application Steps

Submit your application through the provided job link, ensuring all required fields are completed accurately.
Portfolio Customization: Curate your portfolio to prominently feature projects demonstrating end-to-end research leadership, mixed-methods application, and direct impact on product decisions. Specifically highlight any experience in Fintech or Travel, or transferable skills in complex user journeys.
Resume Optimization: Tailor your resume to emphasize your 5+ years of UX research experience, leadership in complex initiatives, expertise in qualitative and quantitative methods, and any experience with research operations or mentoring. Use keywords from the job description naturally.
Interview Preparation: Practice articulating your research process, findings, and impact with clear, concise narratives. Prepare specific examples for strategy and situational questions, and be ready to discuss how you would operationalize research insights.
Company Research: Thoroughly research the partner company's industry (Fintech/Travel), their products, and their mission. Understand their likely user challenges and how a strong UX research function contributes to their success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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