Job Description
The Learning & Development Specialist plays a critical role in supporting the execution of high-impact learning programs across Guest Worldwide. This role complements the L&D Managers and Project & Program Manager by focusing on the production, editing, and deployment of learning content, including video assets, digital modules, and training collateral. The Specialist ensures materials are polished, platform-ready, and aligned with business goals, contributing to the operational success of L&D initiatives. Primary Responsibilities Content Production & Editing • Transform raw instructional materials from L&D Managers into polished, engaging learning assets. • Edit and produce videos, presentations, and interactive modules using tools such as Camtasia, Vyond, Canva, Articulate (SCORM), and PowerPoint. • Create and format learning collateral including facilitator guides, participant handouts, job aids, and digital resources. • Ensure all content meets brand standards and instructional design best practices. Learning Platform & Academy Maintenance • Upload, test, and troubleshoot content in LMS platforms (e.g., Schoox, Workday Learning, SharePoint). • Maintain accuracy and relevance of content across learning academies and systems. • Monitor learner progress and support reporting needs for program effectiveness. Program Coordination & Logistics • Support scheduling and administration of virtual, self-guided, and instructor-led training sessions. • Coordinate communications, session logistics, and follow-ups for L&D events and academies. Stakeholder Collaboration • Partner with L&D Director, L&D Managers, Project & Program Manager, HR, and business leaders to gather feedback and improve learning experiences. • Contribute to cross-functional initiatives and continuous improvement efforts. Evaluation & Analytics • Assist in collecting and analyzing feedback and performance data. • Contribute to dashboards and reports that inform program enhancements and decision-making. Education Minimum Required: Bachelor’s degree in HR, Education, Communications, Media Production, or related field. Experience Minimum Required: • 1–4 years of experience in L&D, training coordination, instructional design, or content production. • Passion and proven aptitude for training, coaching, mentoring, and developing others. Skills • Demonstrate the ability to work independently and effectively in a remote or hybrid environment, maintaining productivity, collaboration, and accountability across virtual platforms. • Strong Technical Skills, including familiarity in e-learning platforms and tools (Vyond, Camtasia, Articulate - SCORM, Captivate) and including Microsoft 365 proficiency (Copilot, Word, Excel, Power Point, Outlook, and Teams). • Familiarity with LMS platforms and adult learning principles. • Excellent organizational and project management skills, including planning, prioritizing, and executing multiple initiatives autonomously while shifting priorities, as necessary. • Ability and desire to learn new technology software platforms and job-related skills. • Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications. • Exhibit professional facilitation of training content and/or meeting execution. • Build trust and credibility in your position by being honest and ethical when representing learning and development in a professional manner. • Display empathy while maintaining the required expectations to deliver our business results. • Demonstrate the ability to influence and communicate successfully both in person and virtually. • Practice adaptability, flexibility, dependability, and strong work ethic. • Ability to think creatively and be solution oriented. Decision Making Authority Most Important Decisions Made Fully Independently • Prioritize and manage daily tasks related to content production, LMS updates, and training logistics. • Edit and format learning materials (e.g., videos, guides, presentations) to ensure quality and consistency. • Upload, test, and troubleshoot training content within LMS platforms and digital learning hubs. Most important decisions made with review and approval of other individuals or supervisors (include the reviews/approvals required): • Modify or revise instructional content based on feedback from L&D Managers or subject matter experts. • Implement new learning pathways or modules that impact broader training programs or academies. • Coordinate major training events or initiatives that require cross-functional alignment or budget considerations. Apply tot his job