Job Description
Responsibilities:
Leave & Disability Administration
- Administer and oversee all leave programs, including:
- Family and Medical Leave Act (FMLA)
- Short-Term Disability (STD)
- Long-Term Disability (LTD)
- Paid Parental Leave
- Intermittent and general Leaves of Absence (LOA)
- Partner with third-party vendors to manage claims, track leave status, and ensure timely processing
- Monitor leave exhaustion and coordinate next steps with employees, managers, and vendors
Accommodation & Compliance:
- Manage and evaluate accommodation requests under the Americans with Disabilities Act (ADA)
- Facilitate the interactive process with employees and managers
- Coordinate and review ergonomic accommodation requests
- Ensure compliance with all applicable federal, state, and company policies
Payroll, Benefits & Workforce Management:
- Maintain accurate payroll status updates for employees on leave
- Coordinate benefit deductions to ensure continued coverage during leave
- Process Qualifying Life Events (QLEs) related to leave status changes
- Manage and update timecards within UKG Workforce Management (WFM)
- Ensure proper documentation and system updates across HRIS and payroll platforms
Workers’ Compensation Coordination:
- Partner with third-party administrators to manage workers’ compensation cases
- Track claims, communicate with stakeholders, and ensure appropriate documentation
Employee Support & Communication:
- Serve as a primary point of contact for employees regarding leave and accommodations
- Communicate complex leave processes clearly and compassionately
- Proactively engage with employees and, when appropriate, designated family members to guide them through leave procedures
- Maintain timely and consistent communication with employees, managers, and vendors
Process Improvement & Vendor Transition:
- Support the transition of leave administration to a third-party vendor
- Document current processes and identify opportunities for efficiency
- Assist in implementing new workflows, ensuring continuity of service and compliance
- Partner with internal stakeholders to ensure a smooth transition of responsibilities
Knowledge & Requirements:
- 3+ years of experience in leave administration, benefits, or HR operations
- Strong working knowledge of FMLA, disability programs, and leave laws
- Experience managing ADA accommodations and the interactive process
- Familiarity with HRIS, payroll systems, and workforce management tools (UKG preferred)
- High attention to detail with strong organizational and documentation skills
- Excellent verbal and written communication skills
- Ability to handle sensitive and confidential information with discretion
Preferred:
- Experience working with third-party leave or disability vendors
- Knowledge of workers’ compensation processes
- Experience supporting system or vendor transitions within HR
Key Competencies:
- Detail-oriented with strong recordkeeping practices
- Proactive and responsive communicator
- Comfortable handling sensitive employee situations with empathy and professionalism
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and decision-making skills
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