Job Description
We are looking for articulate, tech-savvy, and customer-focused individuals to join our team as Live Chat Support Agents. In this fully remote position, you’ll assist customers via live chat — no phone calls required. Your role will involve providing product information, resolving issues, and ensuring a smooth, helpful experience for every customer interaction. This role offers flexibility with both day and night shifts, perfect for those seeking remote work with stable hours and growth potential. Key Responsibilities • Respond to incoming customer inquiries via live chat in a timely and professional manner • Assist with product/service questions, order tracking, account issues, and basic troubleshooting • Provide accurate, clear, and concise information to customers • Escalate complex or unresolved issues to the appropriate departments • Document customer interactions and feedback accurately in internal systems • Meet performance metrics such as response time, customer satisfaction, and chat handling volume • Maintain up-to-date knowledge of products, services, and company policies Requirements • High school diploma or equivalent (required); associate or bachelor’s degree is a plus • Prior experience in customer support, preferably in live chat or email support (preferred but not required) • Excellent written communication skills and strong grammar/spelling • Ability to multitask and manage multiple chat conversations at once • Strong problem-solving and organizational skills • Comfortable using chat platforms, CRMs, and other online support tools • Fast and reliable internet connection with a quiet remote workspace • Typing speed of at least 40+ WPM with high accuracy Shift Availability • Day Shift: 7:00 AM – 3:00 PM or 9:00 AM – 5:00 PM • Night Shift: 3:00 PM – 11:00 PM or 11:00 PM – 7:00 AM • Weekend and holiday availability may be required based on scheduling needs What We Offer • Competitive hourly pay (based on experience and shift) • Weekly or bi-weekly pay • Paid training • Flexible scheduling • Shift differentials for night and weekend hours • Opportunities for advancement and cross-training into other departments • Benefits available for eligible full-time employees (health, dental, PTO) Apply tot his job Apply tot his job