Job Description
Position Purpose: This position manages the administration of benefits plans through the design, development and implementation of processes and procedures including legal compliance, vendor relations, and training and development in a customer focused, cost effective, value-based manner. Key Responsibilities: β’ Manages daily activities of the benefits service center. β’ Manages the administration of all legally required processes to ensure legal compliance with all federal and state mandates. β’ Identifies best practices and implements changes to streamline the administration of all health and welfare benefit plans requiring consultation with, and/or the management of consultants, vendors, and other internal departments. β’ Executes the implementation of new benefits programs and processes and the annual enrollment process. β’ Manages the review of all health and welfare plan appeals and the review and resolution of all customer service and administration issues. β’ Manages the development of a comprehensive training program for the benefits department staff and field associates. β’ Delivers training for the field and call center. β’ Selects, develops and motivates assigned staff. Direct Manager/Direct Reports: β’ Typically reports to Sr Manager Benefits Administration. β’ No direct reports. β’ Typically negotiates in a competitive or adversarial environment. β’ Typically faces situations that are unstructured and require original approaches. β’ Typically considers new approaches within general policies and short-term goals when solving problems. β’ Typically expected to provide infrequent status reports (i.e. quarterly) to management only as appropriate. Travel Requirements: β’ Typically requires overnight travel less than 10% of the time. Physical Requirements: β’ Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: β’ Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. β’ Typically requires intermittent periods of concentration and focused attention using one or more senses of low intensity and short duration. β’ Under regular pressure to meet deadlines, quotas and/or must frequently deal with unpleasant issues related to people or situations. Minimum Qualifications: β’ Must be eighteen years of age or older. β’ Must be legally permitted to work in the United States. Preferred Qualifications: β’ Experience with Benefits Administration β’ Experience with case management technologies used to support the customer- experience β’ Demonstrated critical and analytical thinking and problem-solving skills to address complex issues β’ Demonstrated ability to collaborate and work effectively with cross-functional teams β’ Demonstrated project management skills β’ Excellent written and verbal communication skills β’ Proficiency in HR systems including, but not limited to Workday and understanding of data flows and integrations β’ Customer-centric mindset Minimum Education: β’ The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: β’ No additional education Minimum Years of Work Experience: β’ 7 Preferred Years of Work Experience: β’ No additional years of experience Minimum Leadership Experience: β’ None Preferred Leadership Experience: β’ None Certifications: β’ None Competencies: β’ None Apply tot his job