Job Description
At arenaflex, our culture is built on a foundation of innovation, shared values, and a commitment to backing our customers, communities, and colleagues. As part of the arenaflex team, you'll experience this powerful backing with comprehensive support for your holistic well-being and numerous opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of arenaflex. **Join arenaflex's Enterprise Customer Engagement Solutions (ECES) team, a dynamic group within the larger Enterprise Communications and Martech Experiences (ECMX) organization. ECES is responsible for partnering with the US, International, and Merchant businesses on their customer targeting and eligibility strategies for their marketing campaigns. This position is focused on supporting the US Marketing organization.** **Make a Lasting Impact in this Role** As a Manager - Customer Targeting & Eligibility List Consultant, you will partner with Marketing on direct marketing targeting strategies to reach our Consumer and Commercial customers with relevant offers. You will be a subject matter expert on the targeting and eligibility process, including the data used for targeting. Your expertise will help marketing reach their goals by providing recommendations and solutions. **Key Responsibilities:** * Provide consultation to marketing on customer targeting & eligibility for benefit reinforcement and spend campaigns targeted to Consumer and Commercial customers. This includes research on new data elements, reviewing segmentation, meeting with risk and analytic partners, and helping marketers submit requests accurately in our eligibility platforms. * Review all list request submissions for accuracy, finalize with marketing, and provide clear instructions to list execution team members to code and create file for delivery. * Provide subject matter expertise to platform transformation team and participate in testing and campaign migration to a new platform. * Troubleshoot and research any data anomalies or customer complaints. * Identify process efficiencies and opportunities to simplify or reduce the number of list requests from marketing to free up capacity. * Train marketers on targeting processes. **Essential Qualifications:** * College degree * Strategic and logical thinker * Understanding/experience with marketing operations * Experience working with data and marketing platforms (e.g., Unica, Redpoint, Adobe, Salesforce) * Highly organized, able to prioritize and meet deadlines * "Can do" attitude * Creative problem solver * Strong relationship and communication skills - able to explain complex/technical concepts in layman's terms * Control and compliance mindset **Preferred Qualifications:** * Big data platform/programming a plus (Hive, PySpark SQL, etc.) **Career Growth Opportunities and Learning Benefits:** At arenaflex, we believe in investing in our colleagues' growth and development. As a Manager - Customer Targeting & Eligibility List Consultant, you will have access to: * Comprehensive training and development programs to enhance your skills and knowledge * Opportunities to work on high-impact projects and contribute to the company's success * Collaborative and dynamic work environment that fosters innovation and creativity * Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program **Work Environment and Company Culture Highlights:** At arenaflex, we value diversity, equity, and inclusion. We are committed to creating a workplace where everyone feels welcome, respected, and empowered to succeed. Our company culture is built on a foundation of: * Collaboration and teamwork * Innovation and creativity * Customer-centric approach * Continuous learning and development * Flexibility and work-life balance **Compensation, Perks, and Benefits:** As a Manager - Customer Targeting & Eligibility List Consultant, you will be rewarded with a competitive salary range of $80,000.00 to $155,000.00 annually, plus bonus and benefits. Our comprehensive benefits package includes: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program **Join arenaflex Today:** If you are a strategic and logical thinker with a passion for marketing operations and customer targeting, we encourage you to apply for this exciting opportunity. As a Manager - Customer Targeting & Eligibility List Consultant, you will have the chance to make a lasting impact on our customers and contribute to the company's success. Apply now and take the first step towards a rewarding career at arenaflex. Apply for this job