Job Description
Role Overview
Flex is building a two-sided, tech-first logistics marketplace connecting customers with trusted local independent drivers and movers. The Activation Manager owns the end-to-end onboarding, trust, and activation funnel-turning qualified applicants into verified, fraud-free, job-ready marketplace partners as quickly and efficiently as possible. This role blends operations, Trust & Safety, identity verification, automation, and product collaboration to scale supply safely and efficiently.
Key Responsibilities
- Activation Funnel Ownership
- Manage lifecycle from application → screening → verification → approval → first job
- Reduce time-to-activate, increase activation rate, and improve partner readiness
- Identify and eliminate mid- and bottom-funnel friction in real time
- Trust, Safety, Fraud & Identity
- Own ID verification, fraud prevention, and risk screening processes
- Monitor suspicious activity, duplicate identities, and policy violations
- Partner with vendors supporting background checks, IDV, and compliance
- Establish clear escalation and enforcement protocols
- Automation & Systems
- Design and maintain automated onboarding workflows using tools like Zapier, CRM/ATS, and internal systems
- Build SQL-driven reporting and dashboards to monitor funnel health
- Reduce manual work through process automation and lifecycle triggers
- Product Collaboration & Activation Design
- Partner with Product and Engineering to design seamless in-app activation flows
- Define requirements for screening integrations, progress tracking, reminders, and approvals
- Translate operational friction into product improvements and automation
- Operational Execution & Quality
- Lead activation queues, SLAs, and agent productivity
- Implement standard operating procedures, QA, and compliance controls
- Ensure partners meet safety, training, and equipment standards
- Data & Performance Management
- Track and improve KPIs:
- Time to activate
- Activation rate
- Fraud / identity pass rate
- First-job conversion
- Early-life reliability
- Deliver weekly insights and root-cause analysis to leadership
Qualifications
- Required
- 4+ years in operations, onboarding, Trust & Safety, fraud, or marketplace lifecycle roles
- Experience with identity verification, compliance screening, or fraud prevention
- Strong analytical skills with SQL, dashboards, and KPI ownership
- Hands-on experience with automation tools (Zapier or similar)
- Proven ability to design scalable processes and partner with Product
- Excellent communication and execution in fast-paced environments
- Preferred
- Experience in gig economy, logistics, mobility, or two-sided marketplaces
- Familiarity with background check / IDV vendors and compliance frameworks
- Experience launching or improving in-app onboarding or activation flows
- Success Metrics (First 6–12 Months)
- Reduce average time-to-activate
- Increase activation and first-job conversion rates
- Lower fraud and identity risk
- Automate key onboarding workflows
- Enable supply scale aligned with marketplace demand
- Why Flex
- Build the future of a national logistics marketplace
- Direct ownership of supply readiness, safety, and scale
- High-impact role with strong growth trajectory
- Mission-driven work enabling flexible earnings for thousands of workers
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