Job Description
The Manager, Process Documentation Team leads the creation, maintenance, and standardization of organizational procedures, workflows, and technical documents. They oversee a team of Process Writers, ensuring high-quality, up-to-date documentation that improves efficiency, compliance, and training across departments. DUTIES AND RESPONSIBILITIES: • Manage, mentor, and train a team of documentation professionals. • Develop, implement, and maintain standards for documentation format, style, and quality control • Understand and help translate the mapping of business processes, procedures, and workflows, ensuring accuracy through collaboration with Subject Matter Experts (SMEs). • Implement and manage a centralized document control system/repository to en-sure accuracy and easy retrieval. • Ensure all documentation adheres to regulatory, legal, and company-specific standards. • Monitor KPIs related to documentation accuracy, timeliness, and team productivity. SUPERVISORY RESPONSIBILITIES: • Directly supervises program employees within the department(s). • Carries out supervisory responsibilities in accordance with the organization's poli-cies and applicable laws. • Responsibilities include interviewing, hiring, and training employees; planning, as-signing, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. COMPETENCIES: • Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a har-assment-free environment; Builds a diverse workforce. • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of oth-ers; Works with integrity and ethically; Upholds organizational values. • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures. • Business Acumen - Understands business implications of decisions; Displays ori-entation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. • Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results. • Delegation - Delegates work assignments; Matches the responsibility to the per-son; Gives authority to work independently; Sets expectations and monitors dele-gated activities; Provides recognition for results. • Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demon-strates attention to detail. • Initiative - Volunteers readily; Undertakes self-development activities; Seeks in-creased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. • Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordi-nates' skills and encourages growth; Solicits and applies customer feedback (in-ternal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills. • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calcu-lated risks to accomplish goals. • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. • Project Management - Develops project plans; Coordinates projects; Communi-cates changes and progress; Completes projects on time and budget; Manages project team activities. • Quality Management - Looks for ways to improve and promote quality; Demon-strates accuracy and thoroughness. • Strategic Thinking - Develops strategies to achieve organizational goals; Under-stands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing condi-tions. • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build mo-rale and group commitments to goals and objectives; Supports everyone's efforts to succeed. • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. PHYSICAL DEMANDS AND WORK ENVIRONMENT: • Occasionally required to stand. • Occasionally required to walk. • Continually required to sit. • Continually required to utilize hand and finger dexterity. • Occasionally required to climb, balance. • Occasionally required to bend, stoop, kneel or crawl. • Continually required to talk or hear. • While performing the duties of this job, the noise level in the work environment is usually moderate. • Specific vision abilities required by this job include depth perception and ability to adjust focus. • Tight deadlines must be met with limited staff to support projects. • Occasional evening and weekend work may be required. • Work is performed in a traditional commercial office setting with standard office lighting and white noise. • Additional remarks regarding work environment: o This job operates in a professional office environment.