Job Description
- Job Description:
- Oversee the operational delivery of BAFT’s on-demand certificate and custom training programs, managing project timelines, milestones, and deliverables with instructional designers, content director, trainers and other stakeholders.
- Coordinate across internal BAFT teams to ensure smooth launches and updates.
- Track dependencies, deliverables, and status updates to ensure all project elements are completed on time and within scope.
- Serve as the main point of contact for 3 rd party providers (ie. instructional designers and trainers), QA testing, and post-launch maintenance.
- Support Logistics Director on workshops, webinars and other custom training programs.
- Manage course setup and configuration in the Elevate LMS, ensuring accuracy in pricing, descriptions, and course content.
- Act as first-line of support for student access, enrollment, and payment issues.
- Generate and distribute LMS performance reports (enrollment, completions, revenue, student progress).
- Requirements:
- Bachelor’s degree preferred, or equivalent experience in program/project management, learning administration, or related field.
- 4+ years of experience managing LMS platforms (experience with Elevate LMS a plus).
- Strong project management skills with proven ability to manage multiple concurrent deliverables.
- Familiarity with e-learning systems, testing workflows, and online training deployment.
- Excellent communication, organization, and client service skills.
- High attention to detail and ability to troubleshoot technical or process issues independently.
Benefits:
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