Job Description
MorningStar Senior Living is dedicated to creating a transformative culture that enhances the lives of its residents. The Marketing/Sales Associate is responsible for engaging with residents and families, conducting tours, and managing admission processes to achieve occupancy goals.
Responsibilities
- Conduct tours of the community for potential residents, families, outside visitors, and representatives from placement agencies and organizations
- Attend and participate in in-service educational programs; particularly those that relate to the psychosocial needs of the elderly, community resources, and admission requirements (Title XVIII and Title XIX). (as necessary)
- Learn & practice MorningStar’s 7 Steps for Relationship Selling
- Participate in lead management keeping prompt follow up to all phone calls, emails and in person tours. Assist in taking steps to advance and close sales
- Conduct a walkthrough of suite to ensure it is in good condition before resident arrives by working with Maintenance and Housekeeping departments
- Provide consistent new resident welcome and orientation practices, including welcome baskets, Resident Ambassador Introductions, etc
- Communicate to all departments all necessary information on new residents
- Schedule details for move-ins/move-outs such as elevator availability, delivery areas, meal times, etc. to avoid conflict with scheduled activities
- Assist Director of Community Relations in planning and implementing marketing events
- Actively work to retain all residents, assisting Director of Community Relations, Wellness Director and Executive Director in this effort
- Maintain professional confidentiality
Skills
- Demonstration of our Core Values: Love, Kindness, Honesty, Goodness, Fairness, Respect
- Education: Minimum high school diploma
- Job Knowledge: Community resources and needs; ability to handle inquiries and relate to perspective residents; awareness of community services and cost structures; knowledge of related services available throughout the community; ability to handle confidential information and admission records; possess judgement capabilities; ability to drive, and conduct tours of the community. Must be computer literate and have the ability to learn Resident/Marketing software
- Other: Work well with people including staff, residents, families and outside community; communicate the services of the facility to prospective residents and the community, must be personable, friendly and work independently
- Two years or more of college preferred
Benefits
- Health Insurance offerings such as medical, dental, and vision insurance
- Other Insurance offerings such as life, disability, accident, and critical illness insurance
- 401k plan with matching
- HSA options
- Employee assistance programs
- Paid sick, vacation and birthday!
- Career development programs and opportunity for advancement
- Charitable and philanthropic opportunities
- Tuition Reimbursement
- Free shift meal!
Company Overview
Company H1B Sponsorship
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