Job Description
Best Buy is a leading retailer in technology and electronics, and they are seeking a Marketplace Seller Support Analyst. In this role, you will provide exceptional support to external sellers on the Marketplace platform, resolving inquiries and ensuring a smooth experience while maintaining compliance with marketplace standards. Responsibilities Provide responsive seller support by addressing inquiries related to the product catalog, orders, payments, shipping, and platform functionality through email, chat, or phone Resolve operational and technical issues promptly, escalating complex cases to appropriate teams when necessary while maintaining clear communication with sellers Monitor and maintain seller account health, ensuring compliance with marketplace policies and performance standards (e.g.
response times, OTD, etc.) Document and update support resources, including FAQs and process guides, to enable consistent and efficient issue resolution Track and report support metrics, identifying recurring issues and providing feedback to enhance workflows and reduce future escalations Maintain detailed documentation of seller interactions and support tickets to ensure consistent communication Skills 1 year of experience in merchandising, ecommerce, marketplace, demand planning, supply chain, order management, or related business team 1 year of experience with basic data analysis with an eye toward problem solving and optimization 1 year of experience communicating and partnering with vendors/3rd party or customer support experience Basic proficiency with bolthires Office Suite Knowledge of marketplace ecosystems such as bolthires and bolthires Experience working with technical business teams (product or engineering) Strong communication skills Benefits Competitive pay Generous employee discount Physical and mental well-being support Company Overview Best Buy is a multinational retailer of technology and entertainment products and services offering consumer electronics and more.
It was founded in 1966, and is headquartered in Bloomington, Minnesota, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Best Buy has a track record of offering H1B sponsorships, with 114 in 2025, 162 in 2024, 188 in 2023, 182 in 2022, 180 in 2021, 66 in 2020. Please note that this does not guarantee sponsorship for this specific role.