Medical Scheduler

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Job description

We are looking for a full-time medical schedulers!

Work from home

The best agents are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Problem-solving comes naturally.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Manage large amounts of incoming calls
Ability to be conversational and professional with customers
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid, and complete information by using the correct protocols
Ability to schedule appointments and toggle through multiple CRM's
Follow all communication procedures, guidelines, and policies
Take the extra mile to engage customers

Proven customer support experience or experience as a client service representative
Must have medical scheduling and EHR experience
Flawless attendance
Positive and professional demeanor
Strong phone contact handling skills with call control and active listening
Ability to prioritize and multitask
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
One year or more previous high-volume Contact Center experience preferred
Chat and Email support in a customer service environment preferred

No selling required.

Founded in 1956 in Mission, Kansas, AnswerPro is a telephone answering service company—and so much more. Our team of experts provide inbound order entry, customer service, telephone answering services, medical answering services and other customized call center services to companies both big and small around the country. AnswerPro has been answering calls for over 60 years and many of our agents have been with us for over 15 years.

Job Type: Full-time

Pay: From $15.00 per hour