Job Description
Are you a detail-oriented and customer-focused professional seeking a challenging role that combines medical expertise with data entry skills? Do you thrive in a fast-paced environment where no two days are the same? Look no further than blithequark, a leading provider of innovative technology solutions in the human capital management industry. As a Medical Specialist/Data Entry Specialist, you will play a vital role in ensuring the accuracy and compliance of drug screening processes, while providing exceptional customer service to clients and coworkers. **About blithequark** blithequark is a dynamic company that has been at the forefront of the background check and drug screening industry for over two decades. As a seven-time Inc. 5000 honoree and founding member of the Professional Background Screening Association (PBSA), we have established ourselves as a trusted partner for employers seeking to improve workplace safety and health. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a leader in our industry. With a strong presence in Alpharetta, Georgia, and a global reach through our technology solutions, blithequark is an exciting place to build a career. **What You'll Do** As a Medical Specialist/Data Entry Specialist, you will be responsible for a wide range of tasks that require attention to detail, excellent communication skills, and a strong work ethic. Some of your key responsibilities will include: * Championing blithequark clients through interaction via phone and written communication to provide exceptional customer service * Partnering with clinics and occupational health facilities to obtain necessary documentation for clients * Providing billing fees for occupational health services in appropriate programs * Partnering with collectors to schedule and perform urine drug screen collections and other screenings at client facilities * Reviewing occupational health results and forwarding to clients in a timely manner across multiple platforms * Analyzing, problem-solving, and providing resolution to locate clinics and other occupational health facilities * Entering new sites and billing information across multiple platforms * Setting up third-party billing accounts * Confirming existing vendor data and updating as needed across multiple platforms * Ordering vendor products as needed for onsite events * Utilizing Salesforce Customer Relationship Management (CRM) for case management * Initiating and maintaining appropriate documentation of case management from initial report through final resolution **Who You Are** To succeed in this role, you will need to possess a unique combination of skills and qualities. Some of the essential qualifications include: * Previous experience in the drug-screening industry (a plus!) * MS Office Intermediate User (Advanced User a plus! and Excel Super User a plus plus!) * Experience in support/client services – customer service orientation essential * History of successful outcomes in handling difficult situations and customers * Excellent written and verbal communication with a keen attention to detail * A strong work ethic, problem-solver, and a goal-oriented mindset * Well organized, able to prioritize, and efficiently work under high volume conditions * Works well independently, but also eager to work collaboratively across teams while demonstrating leadership and accountability **Work Environment and Culture** As a remote worker, you will have the flexibility to work from the comfort of your own home office, as long as you have a dedicated space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection. We prefer cable or fiber internet connections (at least 75mbps download/10mbps upload) as satellite connections often cannot support the technologies used to perform day-to-day tasks. At blithequark, we value a culture of innovation, collaboration, and customer satisfaction. We believe in empowering our employees to take ownership of their work and to make a meaningful impact on the lives of others. If you share our values and are passionate about delivering exceptional results, we want to hear from you! **Compensation and Benefits** As a Medical Specialist/Data Entry Specialist, you will be eligible for a competitive hourly rate of $17.00/hour, as well as a range of benefits that include: * Paid healthcare and life insurance premiums * Low-cost dental and vision insurance * Employee assistance program * 401K matching up to 4% * 17 days of paid time off * 8 company-paid holidays * 2 additional days of paid time off for volunteer activities **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in the growth and development of our employees. As a Medical Specialist/Data Entry Specialist, you will have access to a range of learning and development opportunities that will help you to advance your career and achieve your goals. Some of the benefits include: * Exciting and meaningful learning and development opportunities * Opportunities to work on high-profile projects and to make a meaningful impact on the lives of others * Collaborative and supportive work environment * Opportunities for career advancement and professional growth **How to Apply** If you are a motivated and customer-focused professional with a passion for delivering exceptional results, we want to hear from you! To apply for the Medical Specialist/Data Entry Specialist role, please visit our website and submit your application through the link below: Apply Job! We look forward to hearing from you and to welcoming you to the blithequark team! Apply for this job