Job Description
Vancity is a member-owned credit union committed to inclusion and social justice. As a Member Services Representative, you will build relationships with members, assist them with banking transactions, and address their unique needs through excellent communication and interpersonal skills. Responsibilities Performing member transactions consistent with established service standards Achieving established sales and service objectives, including referrals to specialist roles so that member needs are met Applying service standards, policies, procedures and controls to meet compliance requirements and mitigate risk Resolving and handling member queries including, but not limited to inbound/outbound calls, email, and online Fully leveraging and utilizing the technical systems available so that the service experience for the member is efficient and seamless Skills A high school diploma or equivalent At least 1 year of working experience interacting with people and businesses in a professional capacity with excellent customer service skills Ability to connect quickly with people over the phone Ability to explain complex information in simplified language A curious nature and strong problem-solving skills
The ability to ask questions with intent Exceptional verbal and written communication skills Experience in a financial institution or banking is a bonus Customer service and/or call centre experience is an asset Benefits Customizable Benefits Generous Vacation Extra Stat Holidays Immediate Health Coverage Defined Benefit Pension Company Overview Vancity is one of Canada’s largest credit unions, with $17.1 billion in assets, more than 492,000 members and 57 branches throughout Metro It was founded in 1946, and is headquartered in Vancouver, British Columbia, CAN, with a workforce of 1001-5000 employees.
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