Job Description
- As a Service Delivery Manager you can expect to…
- Work with a long tenured, highly experienced, collaborative, supportive, and a fun goal-oriented team
- You will be taking part in an exciting work environment with some of the best and most experienced Dynamics 365 Functional and Technical Consultants in the business.
- Be responsible for delivery and management into strategic live client accounts within the Customer Care team
- Handling multiple projects/tasks simultaneously
- Understanding change management
- Build strong relationships with clients and partners
- Prioritize tasks and communicating commitments with clients & team members
- Work in a highly collaborative team environment
- Travel to client-site when necessary
- You’re great at…
- Developing strong functional, analytical, presentation, documentation, training and interpersonal skills
- Building relationships with clients and partners
- Prioritizing tasks and communicating commitments
- Working in a highly collaborative team environment
- Solving complex problems with creative solutions
- Learning new concepts quickly and thoroughly
- Promoting the mission and Shared Values of our company
- Requirements
- Serve as project lead and primary service delivery interface and point of contact for customer
- Coordinate and work closely with Account Management and other members of the Customer Care Team to deliver on clients strategic ERP initiatives
- Provide the primary Solution Architect role for the customer.
- Own all of the delivery aspects of customer projects including project management, documentation of requirements and timeline, resolution of open issues, communication of status and more to maintain customer satisfaction.
- Establish and nurture productive relationships with internal and client teams while delivering exceptional client service.
- Maintain internal systems for project status, resource plans, financial updates for billing, time submittals and approvals, and expense reports.
- 6+ years of D365 for F&O implementation experience required.
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