Job Description
The Branch Manager is responsible for setting up and managing the overall performance of a mortgage branch. This includes hiring and coaching a team of loan officers and staff and overseeing day-to-day operations. The Branch Manager ensures compliance with all regulatory requirements, drives business development, and maintains high standards of customer service.
Key Responsibilities:
Branch Leadership & Management:
Β Recruit, hire, and onboard new loan officers and support staff. Lead, supervise, and motivate a team of loan officers
Β Provide ongoing training and professional development opportunities for all branch staff.
Β Manage branch operations to ensure all activities meet organizational goals for growth, customer satisfaction, and profitability.
Β Monitor and manage branch performance against key performance indicators (KPIs).
Business Development & Sales:
Β Develop and implement strategies to attract new customers, expand market share, and increase branch revenue.
Β Establish and maintain relationships with real estate agents, financial advisors, builders, and other referral sources.
Β Ensure loan officers meet or exceed sales targets, providing support and guidance as needed.
Compliance & Risk Management:
Β Ensure the branch adheres to all relevant federal, state, and local regulations, including the Dodd-Frank Act, RESPA, and HMDA.
Β Stay up-to-date on regulatory changes and ensure the branch operates in full compliance.
Reporting & Communication:
Β Prepare and deliver regular reports to upper management on branch performance, goals, and forecasts.
Β Communicate business strategies and objectives to staff and ensure alignment across the team.
Qualifications:
Education & Experience:
Β BachelorΒs degree in Business, Finance, Economics, or a related field (preferred).
Β Minimum of 3 years of experience in mortgage lending.
Β In-depth knowledge of mortgage lending products including Non-QM loans, underwriting, and regulatory requirements.
Β Familiarity with federal and state lending regulations, including the Truth in Lending Act (TILA), Equal Credit Opportunity Act (ECOA), and other relevant laws.
Β Experience with Encompass as loan origination systems (LOS) and customer relationship management (CRM) software.
Skills & Competencies:
Β Strong leadership and team management skills.
Β Excellent communication, interpersonal, and customer service skills.
Licenses/Certifications:
Β Licensed Mortgage Loan Originator (MLO) (required).
Compensation:
Β Base salary with performance-based commissions.
Β Benefits typically include healthcare, paid time off and other perks.
Job Type: Full-time
Pay: $60,000.00 - $150,000.00 per year
Benefits:
Β Dental insurance
Β Flexible schedule
Β Health insurance
Β Paid time off
Β Vision insurance
Schedule:
Β Monday to Friday
Application Question(s):
Β Please share the NMLS #
Experience:
Β Encompass as LOS: 1 year (Required)
Β Loan origination: 3 years (Required)
License/Certification:
Β NMLS (Required)
Work Location: In person
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