Job Description
About the position
At Regions, the Mortgage Loan Coordinator provides general sales and administrative support for an assigned mortgage sales office.
- Responsibilities
- Schedules customer application appointments for Mortgage Loan Originators
- Obtains closing agent approvals and changes
- Creates, manages and distributes all management reports
- Handles routine and complex customer questions and assists with problem resolution via phone or email
- Acts as the main point of contact for customers and collects additional documentation as needed
- Prepares file for submission to the Operations department
- Obtains corrections for any audit or post-closing exceptions required from the Mortgage Loan Originator (MLO)
- Assists with walk-in customers
- Handles basic administrative tasks as needed
- Requirements
- High School Diploma or GED
- One (1) year of administrative or mortgage experience
- Good verbal and written communication
- Good customer service and organizational skills
- This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to https://fedregistry.nationwidelicensingsystem.org for more information.
- Nice-to-haves
- Previous Regions MLC Experience Preferred.
- Benefits
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
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