Job Description
Join Our Team as a Motorcycle Settlement Handler!
Are you experienced in motorcycle claims, vehicle assessments, or insurance settlements? Do you enjoy problem-solving, supporting customers, and working in a collaborative environment where your expertise can make a real difference? We’re growing and looking for a proactive, detail-focused, and customer-focused individual to join our Engineering team as a Motorcycle Settlement Handler.
Why Join Us?
This is a fully remote opportunity offering the chance to work within a specialist motorcycle claims environment, supporting customers and clients through the settlement process. We’re looking for someone with strong communication skills, good technical understanding, and the ability to make fair and informed decisions while delivering excellent customer service.
We recognise that people may not meet every requirement listed, and we encourage applications from candidates with transferable skills and relevant experience.
Your Role
As a Motorcycle Settlement Handler, you’ll be responsible for managing and settling motorcycle claims following hand-off from our CVU and Triage teams. You’ll ensure claims are handled efficiently, compliantly, and in line with service level agreements, authority levels, and customer-specific processes.
You’ll play an important role in delivering a smooth and supportive settlement journey for customers while working closely with colleagues across the business.
What You’ll Do
🔹 Claims Management: Handle motorcycle claims from settlement through to resolution
🔹 Customer Communication: Respond professionally to calls, emails, and correspondence
🔹 Decision Making: Assess claims and support fair settlement outcomes within authority levels
🔹 Data & Systems: Accurately capture and maintain claim information within internal systems
🔹 Regulatory Compliance: Ensure claims are handled in line with FCA regulations and company procedures
🔹 Problem Solving: Resolve claim queries and support positive customer outcomes
🔹 Team Collaboration: Work closely with internal departments, engineers, insurers, and brokers
🔹 Continuous Improvement: Support process improvements and share updates in claims legislation
What We’re Looking For
✅ Vehicle Assessment Experience – Ideally within the insurance repair industry
✅ Claims Knowledge – Good understanding of claims handling processes and procedures
✅ Analytical Skills – Comfortable interpreting data and identifying trends
✅ Communication Skills – Able to communicate clearly and professionally with a range of stakeholders
✅ IT Literate – Comfortable working across multiple systems and technologies
✅ Organisational Skills – Able to manage workload effectively and prioritise tasks
✅ Customer Focus – Passionate about delivering a positive customer experience
✅ Positive Attitude – Proactive, supportive, and team-oriented approach
Desirable: Experience within motorcycle claims, insurance settlements, engineering, or financial services
Why 4th Dimension Innovation Ltd?
We specialise in motorcycle claims handling, delivering services across engineering, repair, logistics, and customer support. You’ll be joining a supportive and collaborative team where your contribution is valued and where there are opportunities to learn, develop, and grow your career.
The Essentials
📅 Hours: Monday to Friday
💰 Salary: £30,000 to £32,000
📍 Location: Remote
📄 Contract: Full-time
🎁 Perks: Career development opportunities, supportive team culture, and ongoing training
Ready to take the next step in your claims career? Apply today 🚀🏍️
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