Job Description
Description JOB SUMMARY: As an MRP Estimator & Claims Specialist is a hybrid role designed for a dynamic individual who excels in quality review, technical estimating, and team development. This position is responsible for generating creating accurate estimates for residential and commercial restoration or construction projects, and providing training to ensure team success and operational consistency. The ideal candidate brings a combination of customer service, estimating expertise, and a passion for teaching and mentoring others. This person will be a critical player in scaling our workforce quality, boosting performance, and delivering exceptional customer experience. KEY RESPONSIBILITIES Estimating: Engage with Pure adjusters and homeowners or property managers to assess project scope and build trust during the sales process Develop accurate estimates using Xactimate or other relevant software Present estimates and proposals to clients, ensuring clear understanding of project scope, cost, and timelines Collaborate with internal teams to transition projects from sale to production Training & Development: Train new hires and existing team members in company estimating standards by performing quality reviews Create and maintain training content, including job aids, videos, and SOPs Provide coaching to our sales team to evaluate and support estimators and sales reps Conduct one-on-one mentoring for process improvement and skill-building Identify performance gaps and recommend strategies to improve team efficiency and accuracy Leadership & Cross-Functional Support: Serve as a subject matter expert in estimating and customer communication with Pure insurance Help implement best practices across teams, including Blaze utilization and documentation standards Maintain knowledge of state and local regulations, permitting, and licensing requirements relevant to job execution Additional Duties As Assigned Travel As Assigned Requirements QUALIFICATIONS Education: Associate's degree preferred; High school diploma with relevant experience required Experience: · 10+ years customer service experience, preferably in construction or home services · 10+ years experience with Xactimate/Symbility systems and project management tools Skills: Excellent verbal and written communication abilities KEY PERFORMANCE INDICATORS (KPIS) XactAnalysis Estimate Cycle Time · Assignment Received to Estimate Upload Target: 9 days · Assignment Received to Onsite Inspection Target: 5 days · Assignment Received to Customer Contact Target: 2 hours WORKING CONDITIONS · Hours: Daily 8 am -5 pm CST · Location: Remote