Job Description
About the position
- Responsibilities
- Performing optimization, troubleshooting, and maintenance of network systems and applications to identify overall system availability and performance.
- Evaluating network coverage to find gaps, making recommendations to improve coverage, and helping to implement those recommendations.
- Performing triage, fault isolation, and remediation of network events.
- Generating, driving, and updating problem-tracking tickets via multiple systems and continuously improving business practices.
- Escalating issues to the appropriate internal/external engineer teams for resolution.
- Requirements
- Associate's degree or two or more years of work experience.
- Three or more years of relevant work experience.
- A valid driver's license.
- Willingness to travel up to 25% of the time.
- Willingness to work rotating shifts including weekends and holidays.
- Nice-to-haves
- A technical degree in Electronics, Telecommunications, Computer Science, Engineering, Business or a related discipline.
- Knowledge of telecommunications equipment and technologies like Telephony Switching, Data Communications and Network Routers.
- Computer support experience, including troubleshooting PC hardware and configurations.
- Vendor management experience.
- Benefits
- Hybrid work environment with defined work location and remote work options.
- Diversity and inclusion initiatives.
- Equal opportunity employer policies.
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