Job Description
Night Shift - VTOC Network Engineer w/ active TS/SCI clearance - General Dynamics - Springfield, VA - work from home job
Company: General Dynamics
Job description: Type of Requisition: Regular
Clearance Level Must Currently Possess: Top Secret/SCI
Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph
Suitability: Polygraph
Public Trust/Other Required:
Job Family: Network Engineering
Job Qualifications:
Skills: Networks, Video Conferencing, VTC
Certifications:
Experience: 5 + years of related experience
US Citizenship Required: Yes
Job Description:
Transform technology into opportunity as a VTOC Network Engineer with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a VTOC Network Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared VTOC Network Engineer joining our team to Support our intelligence customer in Springfield, VA.
HOW A VTOC NETWORK ENGINEER WILL MAKE AN IMPACT
UDS Video Teleconferencing Operations Center (VTOC) Network Engineer provides Tier I - Tier III support. The VTOC team monitors all VTC sessions, conferences, and VTC hardware, troubleshoot and resolve issues as they arise during video conference calls, escalating and collaborating with engineering teams from other contracts when as needed. The VTOC Network Engineer leverages the Remedy ticketing system to maintain an efficient accountability of system problems and resolutions to assist in identifying trends and system improvements.
Primary Responsibilities:
Provide VTC Operational Support for all Campus East and West conference rooms and private offices
Perform new installations, implement upgrades, modify existing installations on multiple vendor models of collaboration endpoints
Scheduling and managing local and remote AV/VTC events, to include scheduling of physical room space when required
Assist customers with scheduling conflicts of conference rooms and or VTCs on multiple networks
Develop documentation such as diagrams, troubleshooting guides, and topology diagrams to be utilized by different levels of support staff for troubleshooting.
Schedule Joint Worldwide Intelligence Communications System (JWICS) VTCs using the JWICS scheduling system integrated with TMS for external Agencies
Monitor VTCs using the Tele-presence Management Suite (TMS)
Monitor live VTCs for audio/video issues
Take remote control of ongoing VTCs for additional customer support
Provide remote support using VNC Viewer
Provide in person technical support when required
Act as first responders (identify problems)
Resolve scheduling conflicts as they occur
Assist with recording of VTC sessions
Provide customers with individual/group training upon request.
Generate Tier 1-3 incident tickets in ServiceNow
Provide Closed Captioning Support for all Tier 1 VTC for the hearing-impaired community
Provide user education and training on VTC equipment and other basic hardware and software functions
WHAT YOU’LL NEED TO SUCCEED:
Education and Experience:
Requires a Bachelor’s degree or equivalent experience
5+ years of related experience
Night Shift: Monday - Saturday (10PM-6AM)
Location: On Customer Site
US Citizenship Required
GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays
#Rover2022
Scheduled Weekly Hours: 40
Travel Required: None
Telecommuting Options: Onsite
Work Location: USA VA Springfield
Additional Work Locations:
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Night Shift - VTOC Network Engineer w/ active TS/SCI clearance - General Dynamics - Springfield, VA - work from home job
Expected salary:
Location: Springfield, VA
Night Shift - VTOC Network Engineer w/ active TS/SCI clearance - General Dynamics - Springfield, VA - work from home job
Job date: Fri, 28 Jul 2023 04:03:59 GMT
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Night Shift - VTOC Network Engineer w/ active TS/SCI clearance - General Dynamics - Springfield, VA - work from home job
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