Job Description
Looking for a rewarding career that offers more than just a paycheck?
You'll have the chance to be an integral part of the NOC team, monitoring and responding to alarms and events within an advanced infrastructure monitoring platform...
Ā You'll receive company-provided equipment, enabling you to perform your duties efficiently and effectively from day one.
Ā Enjoy a flexible hybrid schedule, allowing you to balance your work and personal life effectively.
Ā Benefit from a comprehensive package including health, vision, and dental insurance, paid vacation, and holidays, ensuring your well-being and peace of mind.
If you're interested in this opportunity, apply here!
Responsibilities
Ā Troubleshoot and monitor activity throughout the network
Ā Isolate and diagnose faults and escalate to higher levels of support for resolution as appropriate
Ā Interact with departments to address issues identified within the network
Ā Adhere to company and department policy and practice in an effort to assure prompt resolution to identified problems
Ā Additional duties as assigned
Experience & Skills
Ā High school diploma or GED required
Ā Associate's degree in Networking or IT preferred
Ā A minimum of 6 months of Tier 2, BTSC, or equivalent Cable TV/Broadband/Telecommunications experience is required
Ā Applied knowledge of data networks, and/or telecommunication infrastructure, and/or maintaining a cable plant
Ā Working knowledge of Cisco Technologies
Ā Working knowledge of DWDM and SONET
Ā Able to work flexible hours, including evenings and weekends; experience in a 7x24x365 support environment a plus
Ā Excellent troubleshooting skills
Ā Good decision-making skills
Ā Ability to work under stress
Ā Ability to follow detailed procedures
Ā Ability to work within a team environment
Ā Excellent written and verbal communication and interpersonal skills
Salary Details
Ā $18-20PH
Ā Company provided equipment
Ā Hybrid schedule
Ā Health, vision, and dental insurance
Ā Paid vacation, holidays and flex paid time off
Ā 401K with a generous company match
Ā Pay increases through self-guided training
Ā Shift differential pay increase for evening shifts
Ā Employee discounts, where available in areas where their services are not available, and reimbursement of internet/cable services are provided
Ā Education enrichment up to $5,000 per year for qualified employees
Ā Employee Wellness Program
Apply Now