Job Description
- Job Description:
- Responsible for maintaining and growing business with existing customers within an assigned territory.
- Managing customer relationships end-to-end, ensuring a high-quality experience from order initiation through delivery of laboratory report.
- Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction.
- Execute customer retention strategies to maintain and grow existing accounts.
- Build and maintain value-based relationships with current customers, driving increased utilization of products and services.
- Maintain frequent communication with teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices.
- Accurately document customer interactions, updates, and value-based activities in the CRM.
- Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions.
- Establish and maintain open communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction.
- Maintain assigned company equipment and assets.
- Submit required reports and documentation accurately and on time.
- Meet or exceed assigned performance goals.
- Support meetings, conferences, and trade shows as needed.
- Requirements:
- Bachelor’s degree required.
- Minimum of three years of account management or customer-facing experience.
- Strong problem-solving and decision-making skills.
- Understanding of clinic-based business practices.
- Ability to learn proprietary software.
- Excellent written and verbal communication skills.
- Strong organizational, interpersonal, and collaboration skills.
- Valid driver’s license and reliable transportation.
- Successful completion of pre-employment requirements.
- Benefits:
- Periodic travel required, including possible evenings, weekends, or holidays
- Successful completion of pre-employment requirements, which includes criminal background check, drug screening, credit check (applicable for certain positions) and reference verification
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