Job Description
About the position
- Responsibilities
- Conducting real-time, pro-active SLA Compliance monitoring of compute, cloud and network resources across the enterprise.
- Responding, triaging, and troubleshooting system alerts indicating issues with data center components.
- Conducting hands-on administration and triage of virtual machines, hosts, and other IT devices via vCenter and other virtualized management interfaces.
- Providing first contact response and initial resolution for all associated, technical engineering lanes within the environment.
- Accurately log, ticket, and own/escalate incidents resulting from infrastructure events.
- Managing and tracking execution of authorized changes throughout the Change Management life cycle.
- Troubleshooting, accurately tracking and resolving assigned incidents.
- Creating and tracking trend reports.
- Creating and maintaining standard operating procedures and operational reporting protocol for the purpose of communicating system and network health.
- Interacting with vendors to coordinate the maintenance and replacement of hardware that affects high and critical priority systems and environments.
- Maintaining extremely accurate, high level reporting of all issues.
- Connectivity monitoring and SLA Compliance of cloud-based systems.
- Provisioning thin client software.
- Actively contributing to continual improvement of IT Operations and processes.
- Requirements
- 3+ years of related experience in systems administration.
- Must meet current DoD 8140 IAT Level II requirements or higher.
- Working knowledge and understanding of the ITIL V4 framework.
- Willingness to technically develop and gain additional technical certification.
- Bachelor's Degree in Computer Science, Information Technology, or a related technical discipline, or equivalent combination of education, technical certifications or training, or work experience.
- Nice-to-haves
- Hands-on experience in virtual host and server administration.
- Experience with Linux-based operating systems.
- Hands-on administration within a virtualized environment.
- Experience with enterprise-level monitoring suites/software (i.e. BMC BPPM/TrueSight, HP NNM, Splunk, WhatsUp Gold, Nagios, etc.).
- Working experience with ITSM software suites, preferably ServiceNow.
- Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Paid vacation and holidays
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