Job Description
u003ch1>About Bufferu003c/h1>u003cp style="min-height:1.5em">We create social media and brand-building software for small businesses, creators, and individuals. Our mission is to provide essential tools to help small businesses get off the ground and grow. Through exceptional customer service and uplifting content, we help our customers believe they can succeed and do good along the way.u003c/p>u003cp style="min-height:1.5em">Buffer is a fully distributed team, and we’ve always aimed to do things a little differently at Buffer. Since the early days, we’ve focused on building one of the most unique and fulfilling workplaces by rethinking a lot of traditional practices. We also default to transparency, so you can read all about our metrics, and our successes and failures along the way on our u003ca target="_blank" rel="noopener noreferrer nofollow" href="https://buffer.com/open">Transparency Dashboardu003c/a>.u003c/p>u003cp style="min-height:1.5em">We're united by Buffer's u003ca target="_blank" rel="noopener noreferrer nofollow" href="https://buffer.com/about#values">valuesu003c/a>, and we hire and work from all over the world. We strive to create a diverse and inclusive work environment, and we are building a culture where underrepresented groups are welcome and can flourish. Please note that we do travel to work together in person once or twice per year, and those events are highly encouraged to build deeper connections among our small team.u003c/p>u003cp style="min-height:1.5em">As you get to know Buffer and consider joining the journey, feel free to read more from u003ca target="_blank" rel="noopener noreferrer nofollow" href="https://buffer.com/resources/first-30-days-buffer/">Kirstiu003c/a> and u003ca target="_blank" rel="noopener noreferrer nofollow" href="https://buffer.com/resources/joined-3-days-before-the-retreat/">Sabreenu003c/a> as they share their first experiences with Buffer, as well as from u003ca target="_blank" rel="noopener noreferrer nofollow" href="https://buffer.com/resources/8-years-at-buffer/">Hailleyu003c/a>, who captured why she still calls Buffer home after 8+ years.u003c/p>u003cp style="min-height:1.5em">u003c/p>u003ch1>About the roleu003c/h1>u003cp style="min-height:1.5em">Buffer is a fully distributed company, spread out across many continents and timezones. We have big ambitions for Buffer, which are captured in a cascading set of separate but overlapping strategic themes, company initiatives, projects, and tasks. We believe in radical transparency, so we prioritize documentation and context both internally and externally. Like most growing SaaS companies, we operate across a range of tools and systems, with varying levels of access and ownership. u003c/p>u003cp style="min-height:1.5em">As a 15-year-old company that continues to evolve, we’re actively refining how we work. And lately, we have a focus on integrating AI to operate more effectively. u003c/p>u003cp style="min-height:1.5em">So, we are looking for a systems-minded operator and builder to work cross-functionally across Buffer and help improve how communication flows, how decisions are surfaced, owned, and documented, how context is shared, how we approach tooling and IT, and how we adapt as AI transforms how we work. u003c/p>u003cp style="min-height:1.5em">As we grow, and as AI reshapes the nature of work, we see an opportunity to:u003c/p>u003cul style="min-height:1.5em">u003cli>u003cp style="min-height:1.5em">Remove friction from daily worku003c/p>u003c/li>u003cli>u003cp style="min-height:1.5em">Use automation and AI thoughtfullyu003c/p>u003c/li>u003cli>u003cp style="min-height:1.5em">Build operating systems that help scale our level of transparency, trust, and care. u003c/p>u003c/li>u003c/ul>u003cp style="min-height:1.5em">Reporting into the People team, this role will own and strengthen our company operating system as a remote, global team, and help Buffer shape a calmer, clearer way of working by reducing complexity as we build for and serve our customers.u003c/p>u003cp style="min-height:1.5em">u003c/p>u003ch1>What you'll ownu003c/h1>u003cul style="min-height:1.5em">u003cli>u003cp style="min-height:1.5em">u003cstrong>Team-wide communication flow and documentationu003c/strong>. Improve how our tools and rituals work together, including project management in Linear, internal communication in Slack, and company-wide touchpoints like All Hands and our weekly newsletter, to create clearer alignment and shared context.u003c/p>u003c/li>u003cli>u003cp style="min-height:1.5em">u003cstrong>Information Architectureu003c/strong>. Own and improve our Notion space, balancing a combination of swiftly changing internal reference material, historical documentation, and a transparent company handbook. u003c/p>u003c/li>u003cli>u003cp style="min-height:1.5em">u003cstrong>Toolingu003c/strong>. Take a bird's eye view of our tools to streamline systems across Finance (renewals and budgeting), and IT and Security (provisioning and deprovisioning, and permissions and access). Manage the gradual but constant evolution of our tools stack by helping us optimize the tools we're using, explore and suggest new solutions, and offboard as needed.u003c/p>u003c/li>u003cli>u003cp style="min-height:1.5em">u003cstrong>People Data.u003c/strong> Develop thoughtful tracking and reporting to increase visibility into People topics such as benefits usage, time off, performance and promotions, diversity, and tenure, as well as operational health indicators like strategic alignment, decision velocity, team sustainability, and overall effectiveness.u003c/p>u003c/li>u003cli>u003cp style="min-height:1.5em">u003cstrong>Automation and AI adoptions.u003c/strong> Support exploration and adoption of AI tools and automation to improve communication, information access, and pace of decision-making and execution. u003c/p>u003c/li>u003c/ul>u003cp style="min-height:1.5em">u003c/p>u003ch1>Helpful skills and experienceu003c/h1>u003cul style="min-height:1.5em">u003cli>u003cp style="min-height:1.5em">A love of tinkering. You are an early adopter of AI and automation tools and use them as a core part of how you work. You have hands-on examples of building and shipping practical solutions using platforms such as ChatGPT, Claude, Zapier, Make, n8n, Retool, or similar tools. Whether automating workflows, connecting systems, or prototyping internal tools, you turn ideas into working solutions. You may not come from a traditional technical background, but you are technically confident, highly resourceful, and quick to teach yourself new systems. You’re excited to model and accelerate thoughtful AI adoption across the company. u003c/p>u003c/li>u003cli>u003cp style="min-height:1.5em">Experience designing and maintaining company-wide systems in a remote, global environment. You have a strong systems thinking mindset and excellent operational judgement.u003c/p>u003c/li>u003cli>u003cp style="min-height:1.5em">Experience taking a strategic view of a company’s tool stack, including evaluating new solutions, driving adoption, and retiring redundant tools.u003c/p>u003c/li>u003cli>u003cp style="min-height:1.5em">Strong judgment on when to introduce structure and when to preserve autonomy. You know that more process is not always the answer.u003c/p>u003c/li>u003cli>u003cp style="min-height:1.5em">Strong data literacy. You are comfortable defining meaningful metrics, building dashboards, and turning data into clear narratives that guide decisions.u003c/p>u003c/li>u003cli>u003cp style="min-height:1.5em">Exceptional written and verbal communication skills. You thrive in an async environment and can create documentation that is concise, structured, accessible, and easy to navigate.u003c/p>u003c/li>u003cli>u003cp style="min-height:1.5em">Deep care for people and culture. You are motivated by creating environments where teammates feel clarity, trust, and psychological safety while doing their best work.u003c/p>u003c/li>u003c/ul>u003cp style="min-height:1.5em">u003c/p>u003ch1>Interview Processu003c/h1>u003cp style="min-height:1.5em">u003cem>This is our best guess at the interview process for this role, but there's a chance that stages may switch around to accommodate schedules. u003c/em>u003c/p>u003col style="min-height:1.5em">u003cli>u003cp style="min-height:1.5em">u003cstrong>Application.u003c/strong> When submitting your application and resume, tell us why you're a great fit for Buffer and for the role; we'd love to get to know you as a professional and as a human. Please take care with this stage; this is your chance to make a strong first impression. (It usually takes us a few weeks to review all applications, so you'll hear back from us a few weeks after submitting.) u003cbr />u003cbr />u003cstrong>We're planning to close this listing and stop accepting applications on Wednesday, Feb 25th. u003c/strong>u003cbr />u003c/p>u003c/li>u003cli>u003cp style="min-height:1.5em">u003cstrong>Asynchronous exerciseu003c/strong>. We'll ask for a detailed look into a process, automation, or workflow you've created. This is a written document, and a ~10-minute video telling us all about the project. If you love to nerd out on your systems, you're among friends! u003c/p>u003c/li>u003cli>u003cp style="min-height:1.5em">u003cstrong>Interview with Buffer's People Teamu003c/strong>. Meet u003ca target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/carolynkopprasch/">Carolyn Koppraschu003c/a>, our Chief of Staff, and u003ca target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/jenna-meindertsma-276a4776/">Jenna Meindertsmau003c/a>, our Senior People Operations Specialist, with whom you'd work closely. This stage is about digging into some of the deeper aspects of the role, the work you'd be doing, and just an opportunity to get to know each other.u003c/p>u003c/li>u003cli>u003cp style="min-height:1.5em">u003cstrong>Meet our VP of Finance & Operations and the CEO. u003c/strong>Next, we'd love for you to meet u003ca target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/jenny-terry-b7749a44/">Jenny Terryu003c/a>, our VP of Finance and Ops, and u003ca target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/joelgascoigne/">Joel Gascoigneu003c/a>, our CEO. This is a chance for you to gain a deeper understanding of Buffer's strategy, values, and work processes.u003c/p>u003c/li>u003cli>u003cp style="min-height:1.5em">u003cstrong>Collaboration Dayu003c/strong>. Our final stage of every hiring process is an opportunity to do real (paid) work together. We'll ask you to set aside a full day to meet with more Bufferoos and work on real projects together in Slack and over Zoom. We pull the daily rate from the salary, and pay you directly for your time. u003c/p>u003c/li>u003cli>u003cp style="min-height:1.5em">u003cstrong>Offeru003c/strong>! We'll discuss any remaining details and make an offer to join the team. u003c/p>u003c/li>u003c/ol>u003cp style="min-height:1.5em">u003cem>At Buffer, we value diversity of experience, and we understand that comes in many forms. We’re dedicated to adding new perspectives to the team. So, if your experience is close to what we’re looking for, please consider applying. u003c/em>u003c/p>u003cp style="min-height:1.5em">u003cem>By submitting the application, you consent to Buffer collecting and processing your personal data for recruiting purposes, find more details in our u003c/em>u003ca target="_blank" rel="noopener noreferrer nofollow" href="#" data-sanitized="notion-internal">u003cem>Privacy Policyu003c/em>u003c/a>u003cem>.u003c/em>u003c/p>
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