Job Description
The position is licensed only for residents of Pennsylvania (Except Philadelphia), Ohio, and West Virginia.
Capital Management Services has an exciting opportunity for Overnight Lost/Stolen Customer Service Positions!
We are currently seeking candidates with strong customer service skills to join our growing team of overnight, weekend, and holiday lost/stolen customer service agents.
We are especially interested in candidates with a background in any field requiring customer outreach such as phone customer service, collections, telemarketing, and sales interested in a Work From Home position. This role is performing Lost/Stolen Customer Service for a large banking institution. Candidates with other forms of Customer Service experience who are looking to "break into" the remote call center environment are also encouraged to apply.
- Both the training and the position are 100% fully remote, and are looking for candidates to perform the following functions on a daily basis:
- File Disputes: Customers who call in suspecting fraud on their account must file a dispute for the charges, and must have their debit card shut down for safety.
- Express Empathy: Potential bank account fraud is serious, and scary for customers. The agent must be able to maintain an empathetic and professional tone throughout all calls.
- Off-Hours Availability: This job is 100% Nights, 100% Weekends, and 100% Every Banking and Federal Holiday. This is not a traditional 9 to 5, and no traditional hours exist except for daytime on holidays.
- Requirements:
- High school diploma or equivalent (GED) required, Associates Degree Preferred.
- Must be 18 years of age or older.
- Background Check Required.
- Excellent communication skills.
- Ability to use WIRED High-Speed Internet Connection with a minimum of 25 Mbps Download / 25 Mbps Upload (No Wifi). We provide equipment, but wireless internet is not permitted.
- Android (OS 11.0 or higher) or iPhone (iOS 16 or higher) Smartphone.
- Either a Smartphone with Unlimited Minutes, or Landline Phone.
- Ability to problem solve
Training start date: Tuesday 9/9/25 at 5PM
Week 1 Training Schedule:
TUE 9/9/25: 5PM-10PM
WED 9/10/25: 9PM-2AM
THU 9/11/25: 9PM-2AM
FRI: OFF
Week 2 Training Schedule:
SAT 9/13/25: 5PM-10PM
SUN 9/14/25: 5PM-10PM
MON 9/15/25: 9PM-2AM
TUE 9/16/25: 9PM-2AM
WED-FRI: OFF
Potential Work Schedules
FT Schedule Open:
Saturday: 5PM-2AM
Sunday: 5PM-2AM
MondayTuesday: OFF
Wednesday: 9PM-6AM
Thursday: 9PM-6AM
Friday: 9PM-6AM
FT Schedule Close:
Saturday: 12AM-9AM
Sunday: 12AM-9AM
Monday: 12:30AM - 6AM
Tuesday: OFF
Wednesday: 9PM-6AM
Thursday: 9PM-6AM
Friday: OFF
PT Schedule Open:
Saturday: 5PM-10PM
Sunday: 5PM-10PM
Monday Thru Wednesday: OFF
Thursday: 9PM-2AM
Friday: 9PM-2AM
PT Schedule Close:
Saturday: 4AM-9AM
Sunday: 4AM-9AM
MondayTuesday: OFF
Wednesday: 9PM-2AM
Thursday: 9PM-2AM
Friday: OFF
- Schedule:
- Evening shift
- Holidays
- Night shift
- Weekend availability
- Supplemental pay types:
- Bonus pay
- Education:
- High school or equivalent (Required)
- Experience:
- Customer Service: 3 years (Required)
- PC or Laptop: 3 years (Required)
Job Type: Full-time and Part-Time shifts
Pay: $14.00 per hour
Expected hours: 40 per week
- Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
- Shift:
- Overnight shift
Work Location: Remote
Apply Now
Apply Now