Job Description
About the position
- Responsibilities
- Contact members with delinquent accounts to determine the reasons for delinquency and assist members in developing plans to bring accounts to a current status.
- Manage high volume of both outbound and inbound calls.
- Prepare files for recovery of collateral and submit files to management for voluntary or involuntary repossession approval.
- Note collection activity on accounts in the collection system.
- Assist members with guaranteed asset protection (GAP) and debt protection claims.
- Resolve overdrawn account and operation losses.
- Demonstrate knowledge in several areas including bankruptcy, collateral protection insurance (CPI), titles, credit reporting, GAP, Mechanical breakdown insurance (MBI), debt protection, repossessions, account/loan maintenance, deceased member accounts, straw loans and automated clearing house (ACH) setup.
- Adhere to the Fair Debt Collections Practices Act.
- Requirements
- Minimum of one year of collections or lending in a financial institution.
- Relevant education and experience necessary to perform the essential functions and meet the minimum performance expectations for this position with or without an accommodation.
- Nice-to-haves
- Bilingual Spanish
- Benefits
- 401(k) matching
- Paid holidays
- Disability insurance
- Tuition reimbursement
- Paid time off
Apply Now
Apply Now