Job Description
Join the vibrant team at arenaflex, a Fortune 100 company and the world's leading off-price retailer, as a Part Time Customer Experience Coordinator in Riverhead, NY. As a key member of our team, you will play a vital role in promoting an exceptional customer experience, fostering a culture of honesty and integrity, and driving business growth. If you're passionate about delivering outstanding customer service, leading by example, and making a meaningful impact, we encourage you to apply.
- *About arenaflex**
arenaflex is a dynamic and inclusive company that values diversity, collaboration, and employee development. With a global presence and a wide range of retail brands, including TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx, we offer abundant opportunities for growth, exploration, and achievement. Our commitment to innovation, customer satisfaction, and employee well-being has earned us a reputation as a leader in the retail industry.
- *Job Description**
As a Part Time Customer Experience Coordinator, you will be responsible for promoting an excellent customer experience, overseeing a team of Associates, and ensuring prompt, courteous customer service and promotion of loyalty programs. Your role will involve:
- Creating a positive internal and external customer experience
- Promoting a culture of honesty and integrity; maintaining confidentiality
- Taking an active role in training and mentoring Associates on front-end principles
- Training and coaching Associates on personalizing the customer experience while promoting loyalty programs
- Assigning registers, supporting and responding to POS coverage needs, and coordinating breaks for all Associates
- Addressing customer concerns and issues promptly, ensuring a positive customer experience
- Ensuring Associates execute tasks and activities according to store plan; prioritizing as needed
- Communicating accurately and effectively with management and Associates when setting and addressing priorities; providing progress updates
- Providing and accepting recognition and constructive feedback
- Partnering with Management on Associate training needs to increase effectiveness
- Ensuring adherence to all labor laws, policies, and procedures
- Promoting credit and loyalty programs
- Supporting and participating in store shrink reduction goals and programs
- Promoting safety awareness and maintaining a safe environment
- Other duties as assigned
- *Who We're Looking For**
We're seeking a motivated and customer-focused individual who is available to work a flexible schedule, including nights and weekends. The ideal candidate will possess:
- Strong understanding of merchandising techniques
- Ability to multi-task and prioritize tasks effectively
- Strong communication and organizational skills with attention to detail
- Ability to respond appropriately to changes in direction or unexpected situations
- Team player with excellent interpersonal skills
- Ability to train others
- 1 year retail experience and 6 months of leadership experience
- *Benefits**
arenaflex offers a competitive salary and benefits package, including:
- Associate discount
- EAP
- Smoking cessation
- Bereavement
- 401(k) Associate contributions
- Child care & cell phone discounts
- Pet & legal insurance
- Credit union
- Referral bonuses
- 401(k) match
- Medical/dental/vision
- HSA
- Health care FSA
- Life insurance
- Short/long term disability
- Paid parental leave
- Paid holidays/vacation/sick
- Auto/home insurance discounts
- Scholarship program
- Adoption assistance
- *Work Environment and Company Culture**
arenaflex is committed to providing a supportive work environment that fosters collaboration, innovation, and employee growth. Our company culture values diversity, inclusion, and employee well-being, and we strive to create a workplace that is both challenging and rewarding.
- *Compensation**
This part-time position has a starting pay range of $17.50 to $18.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
- *How to Apply**
If you're passionate about delivering exceptional customer service, leading by example, and making a meaningful impact, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by contacting our HR representative at [insert contact information]. We look forward to welcoming you to the arenaflex team!
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