Job Description
Are you a people person with a passion for technology? Do you thrive in fast-paced environments where no two days are ever the same? If so, we have an exciting opportunity for you to join our team at blithequark as a Part-Time Customer Service and IT Support Representative. This remote, part-time position is perfect for someone who is tech-savvy, customer-focused, and available to work evenings and weekends. **About blithequark** At blithequark, we're dedicated to providing exceptional customer experiences and innovative solutions that make a real difference in people's lives. Our team is passionate about staying ahead of the curve, and we're always looking for talented individuals who share our vision and values. As a remote employee, you'll have the flexibility to work from anywhere, at any time, while still being part of a dynamic and supportive team. **Key Responsibilities** As a Customer Service and IT Support Representative, you'll be the first point of contact for our customers, providing exceptional service and support via phone. Your key responsibilities will include: * Providing exceptional customer service via phone, addressing and resolving customer account and billing inquiries in a timely and professional manner. * Assisting customers with Level 1 IT support, including troubleshooting internet connectivity and account access, and escalating complex issues to higher-level support when necessary. * Documenting customer interactions and maintaining accurate records to ensure seamless communication and issue resolution. * Collaborating with internal teams to resolve customer issues and improve overall customer satisfaction. **Schedule** We're looking for someone who is available to work evenings and weekends, with the following schedule: * Weekdays: 5 PM – 10 PM (Monday to Friday) * Weekends: 10 AM – 8 PM (Saturday and/or Sunday) **Qualifications** To be successful in this role, you'll need: * Strong communication skills and a customer-first mindset, with the ability to empathize with customers and provide solutions to their problems. * Basic technical knowledge, including familiarity with internet and network troubleshooting, and a willingness to learn and adapt to new technologies. * The ability to work independently and manage time effectively, with minimal supervision. * A reliable high-speed internet connection and a working computer at home. * A quiet, dedicated home workspace free of distractions, where you can focus on providing exceptional customer service. **Previous experience in customer service or IT support is a plus, but not required.** We're looking for someone who is eager to learn, grow, and develop their skills in a dynamic and supportive environment. **What We Offer** As a Part-Time Customer Service and IT Support Representative at blithequark, you'll enjoy: * A flexible part-time schedule that fits around your life, with the opportunity to work from anywhere. * Competitive hourly pay, ranging from $12.00 to $13.50 per hour. * Paid training to ensure your success and equip you with the skills and knowledge you need to excel in this role. * The opportunity to gain experience in customer service and IT support, with the potential for career growth and advancement. **How to Apply** If you're a motivated and customer-focused individual with a passion for technology, we'd love to hear from you. Please submit your resume and a brief cover letter detailing your customer service or technical support experience. Let us know your availability for evenings and weekends, and we'll be in touch to discuss your application. **Job Type:** Part-time **Pay:** $12.00 - $13.50 per hour **Expected hours:** 20 – 25 per week **Schedule:** * Evening shift * Weekends as needed **Work Location:** Remote We can't wait to hear from you and explore how you can join our team at blithequark! Apply for this job