Job Description
- Job Description:
- Support customers via voice and chat using Amazon Connect
- Deliver a positive experience through empathy, patience, and clear communication
- Resolve customer issues using AWS tools specifically Amazon Connect and Connect Assistant, following defined call flows
- Accurately document interactions and manage follow-ups
- Handle multiple tasks in a fast-paced call center environment
- Collaborate with teammates and escalate complex issues as needed
- Work assigned shifts, including weekends and holidays
- Participate in ongoing training and continuous improvement
- Requirements:
- Must be able to train full-time (9am-6pm EST) for 3 days, June 8th, 9th, and 10th.
- Must be available on Mondays due to consistently high call volume and operational demand
- Ability to work a part-time schedule of approximately 20 hours per week, with potential for additional hours based on business needs
- High school diploma or equivalent
- Must be at least 18 years old
- Must have a quiet, distraction free home workspace
- Must be proficient using Browsers such as Chrome, Firefox or Safari
- Ability to learn and use multiple systems, windows, and monitors
- Professional fluency in English (CERF C1 or higher)
- Must reside in an approved state*
- Home Internet that meets the specified requirements.
- Must be willing to accept a temporary assignment.
- Benefits:
- Paid training and ongoing support
- Home Internet that meets the following requirements:
- 30 Mbps download
- 15 Mbps upload
- 100ms ping or less
- Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point)
- WiFi is allowed; wired connection required if WiFi becomes unstable
- Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process
- Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems.
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