PART-TIME PAYROLL SPECIALIST - CALL CENTER (REMOTE - CHARLOTTE, NC)

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

About the position

A family of companies and experiences
As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!
great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.Job SummaryResponsibilities:

Answer a high volume of incoming calls according to established procedures and performance standards.
Create work orders and capture structured data for each issue to provide audit trails and statistical analysis.
Ability to understand and follow documented departmental processes.
Ability to understand questions/issues presented by the field managers; direct field managers to Helix; escalate information to others.
Follow established payroll guidelines.
Ability to learn and understand Compass Payroll applications (SAP, MySTAFF, MyRequests, Helix, and other applications as assigned) to adequately support the workload.
Process and respond to emails according to standard procedures.
Process off-cycle checks according to standard procedures.
Perform other team-specific tasks as assigned.