Job Description
At arenaflex, we're not just a company – we're a community-driven organization dedicated to revolutionizing the way we approach food production, animal welfare, and environmental sustainability. Our mission is to bring nutrient-dense food to our community while healing the earth and ensuring our animals are happy. We're a hardworking, results-driven team that strives to give 110% every day, focusing on making someone's day, upholding our ethos, and ensuring raw milk safety. As a Part-Time Remote Admin and Customer Service Representative, you'll play a vital role in supporting our team's efforts to deliver exceptional customer experiences and maintain the smooth operation of our regenerative farm. If you're passionate about customer service, administration, and working in a dynamic environment, we'd love to hear from you! **About the Role:** We're seeking a dedicated and organized Admin and Customer Service Representative to join our team on a part-time basis. This role will involve both administrative tasks and customer service responsibilities, with a focus on maintaining excellent communication with our customers and coordinating with our Amish team. As a key member of our team, you'll be responsible for: **Key Responsibilities:** ### Administration & Data Entry * Perform data entry for dairy cow sheets and conduct weekly analysis to ensure accurate records and informed decision-making. * Handle applications and submit necessary forms in a timely and efficient manner. * Maintain calendars and schedule appointments to ensure seamless communication and coordination with our team. * Assist with human resources tasks, including handbook updates and paperwork, to support our team's growth and development. * Organize and manage our Google Drive to ensure easy access to important documents and information. * Manage customer emails, calls, and texts to provide exceptional customer service and support. ### Customer Service * Answer calls, texts, and social media inquiries in a timely and professional manner to ensure customer satisfaction. * Coordinate with our Amish team for seamless operations and to ensure that our customers receive the best possible service. * Schedule deliveries and manage customer communication regarding raw milk herdshares to ensure a smooth and efficient experience. * Provide exceptional customer service and support to our customers, responding to their inquiries and resolving any issues in a timely and professional manner. **Qualifications:** To succeed in this role, you'll need to possess the following qualifications and skills: * **Strong Organizational Skills:** You'll need to be highly organized and able to manage multiple tasks and responsibilities in a fast-paced environment. * **Excellent Communication Skills:** You'll need to possess excellent written and verbal communication skills to effectively communicate with our customers and team members. * **Experience in Administration and Customer Service:** You'll need to have experience in administration and customer service, with a proven track record of providing exceptional customer service and support. * **Proficient in Google Drive and Other Office Applications:** You'll need to be proficient in Google Drive and other office applications to effectively manage our Google Drive and perform administrative tasks. * **Ability to Work Independently:** You'll need to be able to work independently and manage your time effectively to meet the demands of this role. **Why Join arenaflex?** This is a unique opportunity to be part of a meaningful mission while working in a dynamic and supportive environment. If you're passionate about customer service and want to contribute to a company focused on sustainability and community, we'd love to hear from you! As a member of our team, you'll have the opportunity to: * Work in a dynamic and supportive environment with a team of like-minded individuals who share your passion for sustainability and community. * Contribute to a meaningful mission that makes a positive impact on our community and the environment. * Develop your skills and knowledge in administration and customer service, with opportunities for growth and development. * Enjoy a flexible and remote work arrangement, with the ability to work from home and manage your own schedule. **How to Apply:** If you're passionate about customer service and administration, and want to join a dynamic and supportive team, please submit your proposal on Upwork, including your relevant experience and why you would be a great fit for our team. Including a video is a plus! We look forward to connecting with you and exploring how you can contribute to our mission. **Apply Now:** Don't miss this opportunity to join arenaflex's dynamic team and make a positive impact on our community and the environment. Apply now and take the first step towards a rewarding and challenging career with us! Apply for this job