Job Description
About the position
- Responsibilities
- Promote a positive patient and family experience and maintain the image of Emory Healthcare.
- Monitor access issues with provider schedules that affect patient satisfaction and communicate these issues to the team leader.
- Accurately verify patient demographics and insurance coverage.
- Perform general scheduling, registration, messaging, and customer service duties.
- Answer phones efficiently, providing timely and courteous access to the system.
- Proactively monitor and respond to communication requests on work queues.
- Effectively use resources to provide the right response to callers with quick thinking and a calm manner.
- Requirements
- High School diploma or equivalent preferred.
- Twelve (12) months experience in a high volume customer service call center or contact center environment is required.
- Must maintain quality scores of 85% or above.
- Schedule adherence within established guidelines is necessary.
- Complete training exams with a passing score.
- Proficient in a minimum of 8 sections/skills and all registration aspects.
- Ability to navigate multiple applications and possess strong computer, writing, and customer service skills.
- Benefits
- Work from home opportunity
- Incentive of $3,000 annually based on performance
- Up to 15% increase in base pay for advancement
- Promotion opportunities available after 6 months
- Employee Referral Bonus up to $500 per person
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