Job Description
Patient Care Specialist (FULLY REMOTE) This position will involve answering inbound calls for large hospital networks during our daytime, evening, and weekend shifts in a remote call center setting. Our company provides telephone answering, messaging, and alert services to physicians and medical facilities across the United States. If you are a self-motivated, bilingual (English/Spanish) team player looking to build a career from the comfort of your own home, we might be the team you are looking for! You must live within the continental United States (+ Hawaii) and speak Spanish fluently to apply. We currently have full-time opportunities available. ALL SHIFTS ARE IN EASTERN STANDARD TIME (EST) Shift Availability Requirements Full-Time (appr. 30+ hours per week) • Weekdays (Mon-Fri) 8a-5p or 9a-6p, EST, typical 9 hour shifts, 5 shifts per week Requirements Candidates must: • Be fluent in both English and Spanish (spoken and written) • Have a pleasant speaking voice and professional mannerisms • Demonstrate good computer skills and reliable internet • Work well in a fast-paced environment with a high volume of calls • Have medical terminology knowledge and experience, either hands-on or clerical • Be familiar with EMR systems and medical office practices (preferred) • Type a minimum of 30 wpm (will be tested) Candidates must also have the following: Internet - Ethernet connection (hardwire internet) required • Ping < 15 • Download > 50 mbps • Upload > 10 mbps STATLINX will provide equipment. If you think you are a good fit for our team, we would love to hear from you. Please include your resume with your application. Thanks and good luck! Responsibilities • Manage call volume of inbound calls in a timely and professional manner (in both English and Spanish) • Follow communication prompts • Identify callers’ needs, clarify information, research every issue, and provide solutions and/or alternatives • Build sustainable relationships and engage customers by going the extra mile • Keep records of all conversations in our call center database in a comprehensible way • Meet personal/team qualitative and quantitative targets Skills • Previous experience in a customer support role • Track record of over-achieving quota • Strong phone and verbal communication skills along with active listening • Customer focus and adaptability to different personality types • Ability to multi-task, set priorities and manage time effectively Entry Level: $17.50/hr (with advancement opportunities) AND a monthly bonus program where you are eligible for up to 15%! Health Benefits, Vision, Dental, and 401k Apply today! Job Type: Full-time Pay: From $17.50 per hour Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance Work Location: Remote Apply tot his job